- Report: #724433
Report - Rebuttal - Arbitrate
Complaint Review: Amtrak
Amtrak, Washington United States of America
Amtrak Disabled family left at amtrak station 16 or more hours with no food / water. Washington
*Consumer Suggestion: Why Be Helpless
They were left alone in an empty train station for about 16 hours. They paid for sleeping car, and meals. I phoned amtrak in an attempt to get them food, water, and to be woken up so they did not miss their train. I was refused. They were in a small town, (3,000) that had no fast food places, or other all night facilities.
After checking with Amtrak, I was told that they would be put on a bus from Spokane, Washington to Seattle, Washington. A bus of some 8 to 14 hours duration would be intolerable to my special needs children, not to mention to their diabetic mother.
I was told by amtrak if they caused a missed train connection that a hotel would be offered. No such offer was made.
This report was posted on Ripoff Report on 05/02/2011 01:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Amtrak/-Washington-/Amtrak-Disabled-family-left-at-amtrak-station-16-or-more-hours-with-no-food-water-Wash-724433. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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