- Report: #1062562
Report - Rebuttal - Arbitrate
Complaint Review: Anatoliy O.
Anatoliy O.P.O. Box 4244 Everett, Washington USA
Anatoliy O. Family Mobile ripoff Everett Washington
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People, please do yourself a favor and stay as far away as you can from this company! They have the worst customer service I have ever experienced!
First of all, it took me about a month to transfer two lines from Family Mobile and they charged me for this month. Then, after they finally got transfered, I couldn't get to a live person to speak about those charges for hours, there is just no such option if you don't have active number!!! OK, somehow I got a hold of someone, but they were not authorize to speak about reducing or removing any charges and gave me an email ( firstname.lastname@example.org ) to send my request to, but nobody ever replied!
Guess what, I got a letter a month later with another month balance due! Well, it took me another 2 hours to get to live person just to discover my final bill was even more! Then, I discovered they cannot fax me a confirmation letter, only email which I'm yet to receive. I had to pay just to get off hook and avoid any collections, but, oh boy, what an awfull experince!
This report was posted on Ripoff Report on 06/27/2013 11:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Anatoliy-O/Everett-Washington-98204/Anatoliy-O-Family-Mobile-ripoff-Everett-Washington-1062562. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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