- Report: #946187
Report - Rebuttal - Arbitrate
Complaint Review: Ancestral Books, LLC
Ancestral Books, LLC412 Ridgewood Drive Internet United States of America
Ancestral Books, LLC Never Sent Item Paid For Internet, North Carolina
*Author of original report: Seller is Repuable
*Author of original report: Seller Has Had Multiple Contacts - Read For Your Self All Their Excuses
*REBUTTAL Owner of company: This customer has never contacted us.
An email sent on 11/01/2012 elicited the following response Your book got returned to us because somehow the shipping laber got ripped off and the book was in really bad shape as if someone drodep it in a puddle and it was all wet and I cannot send it to you like that, I am processing it again just so I can send you a new book.
An email sent to them on 29/02/2012 resulted in them saying I apologize for the delay, we have had some hardware failure and that is why we are behind in shipping out our orders but your book has already been shipped USPS media mail, please allow up to 10 business day for delivery.
In an email received on 04/19/2012 Ancestral Books said I did send it back USPS mail, please allow 15 to 20 days for delivery. By 05/10/2012 still no book.
Reply from Ancestral Books on 06/05/2012 said As you may know, I had some medical emergency that held me for a couple of weeks, and that is why I have some significant delay on some orders; to those of you who have not received your books yet, please allow me another week or two to get it to you.
On 08/23/2012 in response to further emails sent they said I apologize for the delay which is due to hardware failure, your book has just been shipped today USPS mail, please allow until the end of the week or early next week for delivery.
At 09/25/2012 still no book.
This report was posted on Ripoff Report on 09/25/2012 01:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ancestral-Books-LLC/internet/Ancestral-Books-LLC-Never-Sent-Item-Paid-For-Internet-North-Carolina-946187. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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