• Report: #96638

Complaint Review: Ancestry

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  • Submitted: Sun, June 27, 2004
  • Updated: Mon, June 28, 2004

  • Reported By:Lewistowin Montana
Ancestry
www.ancestry.com Provo, Utah U.S.A.

Ancestry.com ripoff took $139.80 from checking account Provo Utah

*Consumer Comment: Fight Back

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Ancestry.com offered a trial membership and after the trial was up the cost was to be $24.96 a month I agreed to this .....BUT they took $139.80 out of my checking account not the $24.95 I agreed to. I called them and was told NO refunds. I took it to my bank and were not able to help, they did give me a new account number and card so they would not be able to hit my accouny again. I live month to month on a small disablity income and this made me late and other bills I had to pay.

Companys like this need to be stopped before they suck all our accounts dry or max out our credit cards.

Nyla
Lewistowin, Montana
U.S.A.

This report was posted on Ripoff Report on 06/27/2004 11:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ancestry/Provo-Utah/Ancestrycom-ripoff-took-13980-from-checking-account-Provo-Utah-96638. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Fight Back

AUTHOR: James - (U.S.A.)

First read and print the Ripoffreport at this link:
http://www.ripoffreport.com/reports/ripoff88458.htm
Take the print out to the bank with you.
2nd go to this link:
http://attorneygeneral.utah.gov/PrRel/prmay262004.htm
From that site you could send an email to this address with your complaint:
cybercrime@utah.gov

If your bank doesn't help your next best chance to get your money back would be to file a complaint at the second link below. All the complaints can be done on-line

You could complain at the links below.
The 1st link is where you can file a complaint with the Federal trade commission. The second link is where you can file a complaint with the BBB. You can find a list of all the state attorney generals, including Utah, the home state of My family.Com, the owner of Ancestry.com, Genealogy.com and Rootsweb at the third link. The 4th link is the Internet Fraud Complaint Center.

https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01
http://complaints.bbb.org/Welcome.asp
http://www.consumeraction.gov/state.shtml
http://www.ifccfbi.gov/index.asp
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