- Report: #211389
Report - Rebuttal - Arbitrate
Complaint Review: Ancestry.com AKA MyFamilyInc.com
Ancestry.com AKA MyFamilyInc.com360 W 4800 Provo, Utah U.S.A.
Ancestry.com AKA MyFamilyInc.com ripoff Free Trial Cancellation Misrepresented Provo Utah
*UPDATE Employee: Just cancel it.
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AT NO TIME WAS I INFORMED THAT THEIR OFFICES WOULD CLOSE AT 6 PM ON SATURDAY!
It was clearly stated in their written policy that if I did not cancel by the 14th day, I would be charged a NON-REFUNDABLE $155 annual fee. When I tried to call and cancel at 9:30 pm Mountain Time, a half-hour before their closing time, the answering machine announced that they close at 6 PM on Saturday!! The offices had been closed for THREE-AND-A-HALF HOURS!
I reported this immediately to American Express, but I doubt that I will be able to accomplish anything. I am also notifying others to be aware of deceptive practices:
Additionally, the "geneology specialist" who I spole with, promised to immediately email me "hard to find links" for WW-I records. She even asked my email address twice to "reconfirm" it as correct. After three days, and another promise (on day two) to send the information, I have yet to receive this email. So much for the ?free trial."
When I get screwed, I at least like to get kissed!
This report was posted on Ripoff Report on 09/17/2006 12:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ancestrycom-AKA-MyFamilyInccom/Provo-Utah-84604/Ancestrycom-AKA-MyFamilyInccom-ripoff-Free-Trial-Cancellation-Misrepresented-Provo-Utah-211389. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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