silence
  • Report: #188801

Complaint Review: Ancestry.com MyFamily.com, Geneology.com Ancestors

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Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, April 26, 2006
  • Updated: Thu, November 15, 2012

  • Reported By:Mineola New York
Ancestry.com MyFamily.com, Geneology.com Ancestors
360 W 4800 N Provo, Utah U.S.A.

Ancestry.com, MyFamily.com, Geneology.com Ancestors, Scam, RipOff, billing errors Provo Utah

*Consumer Suggestion: Ancestry.com is not a ripoff...

*UPDATE Employee: Or do it the easy way

*Consumer Suggestion: Auto Renewal trap

*Consumer Suggestion: Auto Renewal trap

*Consumer Suggestion: Auto Renewal trap

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IF YOU CAN FOLLOW THIS YOU WILL SEE WHAT I'VE BEEN UP AGAINST, ALONG WITH MANY, MANY OTHRS.
DON'T FALL FOR IT - ANCESTRY.COM, MYFAMILY.COM or GENEOLOGY.COM

Fw: Re: Cancellation Confirmation

Discussion Thread
Customer (PB) 04/26/2006 11:21 PM
You billed me in error so you will have to fix it. You are all owned by the same company. I don't buy your scam. I have found further info:
http://www.ripoffreport.com/results.asp?q1=ALL&q5=ancestry.com&submit2=Search%21&q4=&q6=&q3=&q2=&q7=&searchtype=0
_________________________________
Customer (PB) 04/26/2006 11:19 PM
http://www.ripoffreport.com/results.asp?q1=ALL&q5=ancestry.com&submit2=Search%21&q4=&q6=&q3=&q2=&q7=&searchtype=0

NOW I KNOW WHAT KIND OF BUSINESS YOU ARE RUNNING & you should be ashamed of yourselves. People believe that they have found a trustworthy website where they can find family information. Then you rip us off.
Has my $205 been credited yet.
__________________________________
Customer (PB) 04/26/2006 03:01 PM
How the hell did I get charged for that??? I've NEVER used them. If I was billed the previous year, I did not realize it. *My Father passed away 1/9/05 & I might have missed it. So they got money for something I never used*. *I'm lucky I caught this one because my Mother passed away in Dec.* I have contacted enough people. Send them this email and get it done NOW. This has gone on too long - especially since they are not authorized charges (some I never used). GET YOUR SUPERVISOR INVOLVED IF YOU HAVE TO.

I really am fed up & I'm being charged interest for your mistake. (*not you personally).* I'm sure you can understand my frustration. How would you feel if this was being done to you.

I should not have to spend any more of my time on this matter. This was not my doing. I want it done by Friday. I'm serious that I will take further action & report negative feelings wherever I can.

*-------Original Message-------
*FROM:* Ancestry Support
*DATE:* 04/26/06 12:59:27

*TO:* ..@optonline.net

*SUBJECT:* Fw: Re: Cancellation Confirmation [Incident: 060425-001263]

SUBJECT Fw: Re: Cancellation Confirmation

DISCUSSION THREAD RESPONSE (SARA)
04/26/2006 10:59 AM
Dear
We appreciate your mesage.

The charge of $205.94 is for the renewal of your Genealogy.com subscriptions. We are unable to process these cancellation requests by email. If you wish to cancel your subscription, you will need to speak with one of our Member Support representatives. Please call 1-800-548-1806 and select the appropriate option at the prompt. Member Support is available during the following days and times:

====================
image File Attachment
====================
Mountain Time
(between 14:00 and 4:00 GMT)
Saturday: 8:00 A.M. - 5:00 P.M. Mountain Time
(between 15:00 and 00:00 GMT)
Sunday: Closed

If there is anything else with which we might assist you, please let us know.
Sara
Member Solutions
Ancestry.com
http://ancestry.custhelp.com/

Customer (PB) 04/25/2006 03:48 PM
I am fed up - I received 2 credits, but not the $205.94 for something that I have no idea about. I have forwarded you previously the email telling you
NOT to renew my subscription and your return email acknowledging the cancellation.
I had originally signed up for 1 year (2005) for 1 program. I have no idea what all the other charges were for - what kind of scam you are running - or if it was an employee error.

I WANT THE CREDIT NOW!
On Friday, 4/28/06 I will begin the actions below,
if you have not taken action. As I said before I need my money more than you do.
I am very serious that I will call the attorney general, NYC news stations, etc. Until I get this resolved. Then I don't want to ever hear from you again.

NOW
-------Original Message-------

From: PB
Date: 04/04/06 17:18:57
To: unsubscribe2.p3g052644.0.
0.2102@unsubscribe.myfamily.com

Subject: Re: Cancellation Confirmation

I DID NOT AUTHORIZE ANY OF THOSE CHARGES, therefore, I want a refund effective 1/30/2006. Please tell me how you charged me for those things below - I don't even know what they are and never used them.
Please process my refunds NOW.
If not I will contact our NYC news station and it will be broadcast in the tri-state area. I'm very serious about this matter. I need my money to live on. I need it more than you do. I used Ancestry for one year and that is all I needed. I finished what I wanted to
do prior to 1/30/06. This is a shameful way to make money!

-------Original Message-------

From: Ancestry.Com
Date: 04/03/06 13:04:47
To: @optonline.net
Subject: Cancellation Confirmation

Dear xx:
This message is to confirm that the following subscriptions have been cancelled for you for Jan. 2007
SubscriptionEffective DateConfirmation Number
Historical Newspapers1/30/200721972537
United Kingdom Data1/28/200721949179
U.S. Census Images & Indexes1/28/200721949178
General Data Access1/28/200721949177
________________________

From: PB
Date: 01/14/06 10:46:39
To: unsubscribe2.p3g052644.0.0.117
@unsubscribe.myfamily.com

Subject: Unsubscribe
I do not wish to renew at this time - effective Jan. 28.
PB
______________________
From: Ancestry
Date: 01/14/06 04:37:52
To: @optonline.net
Subject: Your Ancestry.com Renewal

Dear XX

Thanks for being a member of Ancestry.com. We hope you're enjoying your membership with the world's largest online collection of family history information. This is a friendly reminder that your Ancestry.com subscription(s) will automatically renew on January 28, 2006.

The following subscription(s) are up for renewal:

US Census Collection

US Records Collection

UK and Ireland Records Collection

Total Cost: $159.85 plus taxes where applicab

M
Mineola, New York
U.S.A.

Click here to read other Rip Off Reports on Ancestry.com AKA MyFamily.com, Inc.

This report was posted on Ripoff Report on 04/26/2006 10:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ancestrycom-MyFamilycom-Geneologycom-Ancestors/Provo-Utah-84604/Ancestrycom-MyFamilycom-Geneologycom-Ancestors-Scam-RipOff-billing-errors-Provo-Ut-188801. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Ancestry.com is not a ripoff...

AUTHOR: Dustin - (United States of America)

I have been a user of Ancestry.com for the last four years (not continuously). The reason for it not being continuous has been due to my schedule and free time available for genealogy research. I have never had a problem canceling a trial membership before being charged, I have never had a problem canceling a paid membership before a renewal, and I have contacted the customer service several time over the last four years. The customer service has always been very nice to deal with. They are always helpful, and I find it very hard to believe that they wouldn't cancel a membership after it was paid (assuming that it was within a short period of time since the membership started). The only reason I feel the need to post this is that Ancestry.com is a great resource for family history, and I don't want people to be discouraged from using the site due to the reviews here.

In short:

- Call the 800 number (800-Ancestry) to cancel or report a problem.
- Like any bill, stay on top of due dates and cancel before the expiration to avoid renewal charges
- This site has more records on family history than any other and is money well spent for someone interested in researching family history.
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#2 UPDATE Employee

Or do it the easy way

AUTHOR: Kevin - (U.S.A.)

just call the 800# you are given, tell them you want a refund. if they try to get you to stay with the membership, just say no, i want it canceled and refunded. if they try again, say.........no i just want it canceled and refunded. if it has been a resonable amount of time you will be issued a refund. I work for ancestry.com and have given refunds up to 6 months after a charge.

for anyone who thinks ancestry.com is a scam------ do your own genealogy research find as many try to find at least one of every type of record on the website, and do that for just two generations(parents and grandparents) i gaurentee you pay more than $350(price for 1 year everything on the site)not counting if someone has already done it for you. i'll bet they paid more. hire a genealogist to look for you you'll pay in the thousands.


contact genealogical societies, genealogy libraries, or even professional genealogists, ask them to reccomend a site for you. they will all say the same thing.

Either ancestry.com is the best site or you are mixed up in the biggest scam in the history of the planet.
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#3 Consumer Suggestion

Auto Renewal trap

AUTHOR: James B - (U.S.A.)

Unfortunately when you first signed up you probably checked the "I agree" box for their terms and conditions which are definitely not consumer friendly and gave them a credit card number.. The terms and conditions state that subscriptions will be automatically renewed unless you call a specific toll free number to cancel. If you do not do this they will keep on charging your credit card as long as the charge goes through. They are just not going to give your money back unless you push them back hard. The best way to settle conflicta with them is dispute the charge with your credit card company, but I understand you have to do that within 60 days of the charge so it may be a little late this time. Personally I changed my credit card numbers. Since you are in New York State, I would suggest you contact your state attorney general. He is known for pursueing consumer cases like this and I would bet he has a few complaints in a file.

If you search Ripoff Report for Ancestry.com you will find a lot of complaints and also find some good advice particularly from the Rip off report.
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#4 Consumer Suggestion

Auto Renewal trap

AUTHOR: James B - (U.S.A.)

Unfortunately when you first signed up you probably checked the "I agree" box for their terms and conditions which are definitely not consumer friendly and gave them a credit card number.. The terms and conditions state that subscriptions will be automatically renewed unless you call a specific toll free number to cancel. If you do not do this they will keep on charging your credit card as long as the charge goes through. They are just not going to give your money back unless you push them back hard. The best way to settle conflicta with them is dispute the charge with your credit card company, but I understand you have to do that within 60 days of the charge so it may be a little late this time. Personally I changed my credit card numbers. Since you are in New York State, I would suggest you contact your state attorney general. He is known for pursueing consumer cases like this and I would bet he has a few complaints in a file.

If you search Ripoff Report for Ancestry.com you will find a lot of complaints and also find some good advice particularly from the Rip off report.
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#5 Consumer Suggestion

Auto Renewal trap

AUTHOR: James B - (U.S.A.)

Unfortunately when you first signed up you probably checked the "I agree" box for their terms and conditions which are definitely not consumer friendly and gave them a credit card number.. The terms and conditions state that subscriptions will be automatically renewed unless you call a specific toll free number to cancel. If you do not do this they will keep on charging your credit card as long as the charge goes through. They are just not going to give your money back unless you push them back hard. The best way to settle conflicta with them is dispute the charge with your credit card company, but I understand you have to do that within 60 days of the charge so it may be a little late this time. Personally I changed my credit card numbers. Since you are in New York State, I would suggest you contact your state attorney general. He is known for pursueing consumer cases like this and I would bet he has a few complaints in a file.

If you search Ripoff Report for Ancestry.com you will find a lot of complaints and also find some good advice particularly from the Rip off report.
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