• Report: #90084

Complaint Review: Ancestry.com - MyFamily.com

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  • Submitted: Tue, May 04, 2004
  • Updated: Thu, November 15, 2012

  • Reported By:Fenton Michigan
Ancestry.com - MyFamily.com
www.ancestry.com Provo, Utah U.S.A.

Ancestry.com & Myfamily.com free trial ripoff cost me $100!!! They will not cancel!!! DONT USE THEM!! Provo Utah

*Consumer Suggestion: Ancestry.com is not a ripoff...

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I signed up for their "free 14 day subscription" as well. I used the service the day that I signed up (which, I believed I was signing up for a 99.95 ANNUAL membership, not Quarterly!).

I never used the service again. I called to cancel the subscription, and they said My cancellation would take place in JULY!!!!!!!!!!!! And in the meantime they were going to charge me 99.95 for the subscription that I never USED!!!! They said there was no way for me to get out of the charge. I called them back and asked them for a detail listing of my costs, they said that it was unavailable because they believe I signed up through a "pop-up". What the heck is the difference???? I still signed up with them!! Ive contacted my Credit Card company, am refusing to pay. They can report me if they like, they WILL NOT get a DIME from me!!!

Fenton, Michigan

This report was posted on Ripoff Report on 05/04/2004 08:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ancestrycom-MyFamilycom/Provo-Utah/Ancestrycom-Myfamilycom-free-trial-ripoff-cost-me-100-They-will-not-cancel-DON-90084. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Ancestry.com is not a ripoff...

AUTHOR: Dustin - (United States of America)

I have been a user of Ancestry.com for the last four years (not continuously). The reason for it not being continuous has been due to my schedule and free time available for genealogy research. I have never had a problem canceling a trial membership before being charged, I have never had a problem canceling a paid membership before a renewal, and I have contacted the customer service several time over the last four years. The customer service has always been very nice to deal with. They are always helpful, and I find it very hard to believe that they wouldn't cancel a membership after it was paid (assuming that it was within a short period of time since the membership started). The only reason I feel the need to post this is that Ancestry.com is a great resource for family history, and I don't want people to be discouraged from using the site due to the reviews here.

In short:

- Call the 800 number (800-Ancestry) to cancel or report a problem.
- Like any bill, stay on top of due dates and cancel before the expiration to avoid renewal charges
- This site has more records on family history than any other and is money well spent for someone interested in researching family history.
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