• Report: #106096

Complaint Review: Ancestry.com - Myfamily.com

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  • Submitted: Mon, August 30, 2004
  • Updated: Thu, November 15, 2012

  • Reported By:Lafayette Louisiana
Ancestry.com - Myfamily.com
360 West 4800 Provo,, Utah U.S.A.

Ancestry.com. Myfamily.com rip-off! I cancelled before the fourteen days free trial was over and because of no cancallation number. I can't get a refund. Provo, Utah

*Consumer Suggestion: Ancestry.com is not a ripoff...

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As I stated before. I called July 30, 2004 and told them I was having problem getting the information and Sunday August 1, 2004 was the end of my free trial period. The Lady She would try to correct the problem. I said ok but I still wanted to cancel.

I received my credit card bill, and found out that they billed me for $99.95. I called back and a man ask me for my cancellion number. I said I had none. He than stated without a number there is no refund. I said that they were only a big rip off.Keep the money but no more.

Lafayette, Louisiana

This report was posted on Ripoff Report on 08/30/2004 11:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ancestrycom-Myfamilycom/Provo-Utah-84604/Ancestrycom-Myfamilycom-rip-off-I-cancelled-before-the-fourteen-days-free-trial-was-ov-106096. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Ancestry.com is not a ripoff...

AUTHOR: Dustin - (United States of America)

I have been a user of Ancestry.com for the last four years (not continuously). The reason for it not being continuous has been due to my schedule and free time available for genealogy research. I have never had a problem canceling a trial membership before being charged, I have never had a problem canceling a paid membership before a renewal, and I have contacted the customer service several time over the last four years. The customer service has always been very nice to deal with. They are always helpful, and I find it very hard to believe that they wouldn't cancel a membership after it was paid (assuming that it was within a short period of time since the membership started). The only reason I feel the need to post this is that Ancestry.com is a great resource for family history, and I don't want people to be discouraged from using the site due to the reviews here.

In short:

- Call the 800 number (800-Ancestry) to cancel or report a problem.
- Like any bill, stay on top of due dates and cancel before the expiration to avoid renewal charges
- This site has more records on family history than any other and is money well spent for someone interested in researching family history.
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