• Report: #559117

Complaint Review: Ancestry.com, Myfamilytree.com

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  • Submitted: Sat, January 23, 2010
  • Updated: Sat, January 23, 2010

  • Reported By: Kal — Twain Harte California USA
Ancestry.com, Myfamilytree.com
Internet United States of America

Ancestry.com, Myfamilytree.com Beware these untrustworthy thieves! Internet,

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I would caution anyone in doing business with this company. They remind me of this song by the Eagles "Hotel California" - you can check in anytime you like but you can never leave.

They make it very easy to join, offering a free trial, but once they have your credit card-it will cost you.

Here is the real trick. When you cancel online, you may think that you really did cancel. But unless you fill out their survey, and choose to cancel again, they are still going to charge you.

And once they have your money, they have a policy of "No Refunds", no matter what.  Disgusting.  They have a great product, just no morals.

This report was posted on Ripoff Report on 01/23/2010 09:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ancestrycom-Myfamilytreecom/internet/Ancestrycom-Myfamilytreecom-Beware-these-untrustworthy-thieves-Internet-559117. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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