• Report: #98889

Complaint Review: Ancestry.com, rootsweb.com, genealogy.com ,myfamily.com

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  • Submitted: Wed, July 14, 2004
  • Updated: Wed, July 14, 2004

  • Reported By:AUBURN New York
Ancestry.com, rootsweb.com, genealogy.com ,myfamily.com
360 W.4800 N. Provo, Utah U.S.A.

Ancestry.com, rootsweb.com, genealogy.com, myfamily.com ripoff- ancestry.com billing ripoff customer service misleading Provo Utah

*Consumer Comment: Watch your charge card

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This company misled me on a subscription for service. When I confronted them with the problem, they offered me 2 free months of service.when I received my next billing I did not receive the free months of service. What I got was a song and dance about how i would get 14 months of service for the price of 12 months. I tried to explain to the service representative that that is not what I understood about the free months. I explanined to the rep that I wanted NO further charges on my card and he was very rude and persistent about the 12 months subscription. I explained to him that I planned to file charges if I find another billing to my credit card. He said he would have a supervisor call me back. i waited several hours and received no call. BUYER BEWARE.

Bob
AUBURN, New York
U.S.A.

This report was posted on Ripoff Report on 07/14/2004 10:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ancestrycom-rootswebcom-genealogycom-myfamilycom/Provo-Utah-84604/Ancestrycom-rootswebcom-genealogycom-myfamilycom-ripoff-ancestrycom-billing-ripof-98889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Watch your charge card

AUTHOR: James - (U.S.A.)

Watch your charge card and if the charge hits I would suggest you immediatel dispute it.
If you decide to complain there are places at this link. Also the AG of New York is a good onr to complain to.
http://www.ripoffreport.com/reports/ripoff96638.htm
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