- Report: #416216
Report - Rebuttal - Arbitrate
Complaint Review: Ancestry.com
Ancestry.com360 W. 4800 North Provo, Utah U.S.A.
Ancestry.com Do Not Give Them Your Credit Card Provo Utah
*Consumer Comment: You PAID for this?
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The company telephones are open a limited number of hours and even then after repeated calls I was always told there would be a "nine minute wait". The internet site they have will not let you delete the credit card number from their files. The site will also say that it is too late to cancel the subscription as more than 7 days have passed since the charge date.This is the second time in my life I have been ripped off like this. When will I learn?
In the other instance I filed a compalint with the FTC about a $29.95 charge that was made to my credit card on a "continuning basis" without my knowledge. The FTC was able to recover $26.00 for me on that case. This compnay just has to have oen of the worst customer relatiosn programss in existance. They are out to rip you off. Don't accept their "free" servcies.
This report was posted on Ripoff Report on 01/26/2009 09:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ancestrycom/Provo-Utah-84604/Ancestrycom-Do-Not-Give-Them-Your-Credit-Card-Provo-Utah-416216. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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