- Report: #792272
Report - Rebuttal - Arbitrate
Complaint Review: Ancestry.com
Ancestry.com360 West 4800 North Provo, Utah United States of America
Ancestry.com "Free Trial" subscription auto renewal scam unethical business practices Beware Provo, Utah
*Consumer Comment: Wow
*Author of original report: Reimbursement for $775 was Finally Obtained
*Consumer Comment: I follow directions
*Consumer Comment: Here's a portion of their terms of service...
If you check their website, you will have difficulty finding any listed prices for this "membership." It is a clever attempt to extort monies from those of us who don't fully understand the terms. Which, if these terms were clearly spelled out, would not result in my signing up for this subscription.
Yes, they claim that they sent ONE automatic e-mail reminder after the free trial. However, there was no follow up and as you well know, one e-mail can get lost in the overwhelming number of e-mail received on a daily basis. Ancestry.com sent NO reminders after this. Not even a yearly notice that my subscription was up for renewal and that I was to be billed $155.40.
If other Seniors like myself (and even young people) are warned about these unethical practices, then perhaps companies will be more forthcoming in their "free trials."
This report was posted on Ripoff Report on 10/26/2011 07:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ancestrycom/Provo-Utah-84604/Ancestrycom-Free-Trial-subscription-auto-renewal-scam-unethical-business-practices-Bew-792272. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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