• Report: #78706

Complaint Review: Ancestry.com

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  • Submitted: Fri, January 30, 2004
  • Updated: Thu, November 15, 2012

  • Reported By:Rochester New York
360 W 4800 N. (or PO BOX 990, Orem, UT)Provo, Orem Provo, Utah U.S.A.

Ancestry.com - MyFamily.com - RootsWeb.com - Ancestry.co.uk - Genealogy.com Complete and utter ripoff Provo Utah

*Consumer Suggestion: Ancestry.com is not a ripoff...

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I cannot add anything more illuminating and different to those messages that have already been posted; unfortunately, I'm traveling down the same road at present.

However, I would like to contact my state's attorney general's office, or perhaps file a class action suit.

New York

This report was posted on Ripoff Report on 01/30/2004 06:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ancestrycom/Provo-Utah-84604/Ancestrycom-MyFamilycom-RootsWebcom-Ancestrycouk-Genealogycom-Complete-and-u-78706. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Ancestry.com is not a ripoff...

AUTHOR: Dustin - (United States of America)

I have been a user of Ancestry.com for the last four years (not continuously). The reason for it not being continuous has been due to my schedule and free time available for genealogy research. I have never had a problem canceling a trial membership before being charged, I have never had a problem canceling a paid membership before a renewal, and I have contacted the customer service several time over the last four years. The customer service has always been very nice to deal with. They are always helpful, and I find it very hard to believe that they wouldn't cancel a membership after it was paid (assuming that it was within a short period of time since the membership started). The only reason I feel the need to post this is that Ancestry.com is a great resource for family history, and I don't want people to be discouraged from using the site due to the reviews here.

In short:

- Call the 800 number (800-Ancestry) to cancel or report a problem.
- Like any bill, stay on top of due dates and cancel before the expiration to avoid renewal charges
- This site has more records on family history than any other and is money well spent for someone interested in researching family history.
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