• Report: #961869

Complaint Review: Ancestry.com

  • Submitted: Mon, October 29, 2012
  • Updated: Tue, October 30, 2012

  • Reported By: LSchinaia — Center Point Indiana United States of America
Internet United States of America

Ancestry.com Charging my account for months without consent Internet

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I purchased a 1 month trial of Ancestry.com while doing family history last April 2012. I finished most of it the end of the same month. So I cancelled the subscription so they would not charge me more. I thought that was the end of it. I then look in August 2012 and see a strange deduction on my bank statement.

I only have Netflix take money out monthly, so I logged into my paypal account. It was Ancestry.com again!!! I quickly cancelled the membership again, and was informed I was "not eligible for a refund" so I let it go. Then the next month, I get charged again! Now this month again! Turns out they have been using my paypal for the last six months, and 160 dollars without my knowledge.

Not only that, but no email notifications of these withdrawals (and all my withdrawals get an email) were ever sent to my email account. I have now cancelled 3 times, with the same "no refund" statement when I have not used any forms or service since April. They refuse to allow you to write formal email, and will not respond properly. Beware of this supposed guaranteed service, they rob you blind and not even tell you. 

This report was posted on Ripoff Report on 10/29/2012 11:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ancestrycom/internet/Ancestrycom-Charging-my-account-for-months-without-consent-Internet-961869. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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