Ancestry.com ripoff artist internet scam Internet

I totally agree with you. They are nothing but a bunch of scammers out to get and steal whatever they can get their greedy paws on. If you have ever gone to this site the only thing you can really do is go to the message board start a thread and hope to get a response. anything else you do I'm afraid there's a charge. They will not give you a users  posts or anything else. You cannot turn on your email address to allow other reseachers to message you without taking out a trial package. You can't find a user with taking out a trial package. Want someone to email you? Put your email in the message but if someone reports it that too will be removed. This company thrives on scamming. Positively nothing on this site is free. Don't be fooled by taking their trial offer because in the end you wil always lose. I don't trust them nor do I believe them. They are biggest scammers on the planet. Don't go there.

I think his name was Keith though and not Kieth.So typical of a company who are rip off artists trying to nail an honest ex-employee.Face the facts and the truth.You are crooks liars and theives and had you been around in the Elizabethan age would have been hung and even better beheaded for treason.You are pathetic.

(((Redacted)))

 

 

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

at any time of your employment when someone wanted to cancel, while you were "trying" to save them, if they insisted that they wanted to cancel did you ever just leave an account open? or did you cancel it? i work at ancestry.com and have for over two years now. if someone wants to cancel and isnt convinced to stay, they are canceled. Now you say that the 30 free trial is a scam?

1. is the 30 days free? yes, you pay a dollar for the shipping of FTM.

2. if the trial is canceled is anything billed? NO

3. is the customer informed about the cancelation policy if the free trials? Yes

4. if the customer forgets to cancel and is billed will he/she be refunded after they notice the $100 charge and call to cancel? YES

wow, not a very good scam. we have customer service that can be contacted and we give refunds.

Kieth, have you ever been scammed? If you ever are truly scammed, tell me how easy it was for you to contact the scammer after you lost your money and also let me know how getting that refund goes.

you sound like a disgrunteled idiot, my guess is you either quit because you werent making any money, or you got fired because you couldnt cut it.

I am a former employee of Myfamily.com, the parent company of ancestry.com. My job was to take calls from people who wanted to cancel their subscription, and try to convince them to stay. I didn't stay long because I couldn't stand the dishonesty that happens at this company.

When we are trained we are told that when someone asked for a refund (usually people who didn't realize they had signed up) we were to tell them no twice before we could agree to give them a refund. I felt bad because some people wouldn't fight it, and I thought, if only you would insist 2 more times I could give you your money. You see the calls are recorded and monitored and if someone actually shows some ethics they can get in trouble.

Everyone is pushed to get a certain percentage of "saves" (convincing someone to keep the subscription). and if you don't stay up to par, you can get into trouble, so it was not uncommon for people to tell a customer they were going to cancel the account, and then not do it, and call it a save.

The program that bothered me most was the agreement we had with AOL. The AOL people would ask their customers if they were interested in geneology or ancestry, and if the person showed the slightest interest, they would automatically transfer them to us. We then had a specific script we had to read to trick people into signing up.

Technically all the information was in the script but it was carefully crafted to smooth over the part where we tell them that if they don't call us to cancel within 30 days, they will be rolled into an annual subscription for $100, and that it wasn't refundable (again, unless they insisted several times.)

The way they would get the credit card information of the customer is to tell them they've won a 30 day free trial, and free software, that would only cost $1 to send out, which they needed to put on a credit card. Bam, they have you; and unless you are someone who pays very close attention, and is not easily taken advantage of, you have just been taken for $100.

I also bacame aware that some employees wouldn't give the customer all the information, or would tell them that it would automatically cancel at the end of the 30 days, thus improving their sales stats. True this was against policy, but when your job depends on something you have power over, some people find a way to give themselves power over it.

Bottomline is, if ancestry.com is legally conducting business it is just barely, and it certainly is not anywhere close to ethical. The high-ups in this company know they are making their fortune off of people who can't defend themselves.

I did call your company (remember, or maybe you forgot that as well). I was told by your company that you will in no way, refund the money. As for your so-called 14 day free trial, we did not subsrcribe for any free trial. We only purchased your software package, which we asked for, which we paid for, and are not disputing. But, upon registering the software package, we start inheriting charge after charge after charge for stuff we did not ask for. In fact, the charges started coming the day after we registered the software, NOT 14 days later. ANYWAY, to make it short, BUYER BEWARE!

I did call your company (remember, or maybe you forgot that as well). I was told by your company that you will in no way, refund the money. As for your so-called 14 day free trial, we did not subsrcribe for any free trial. We only purchased your software package, which we asked for, which we paid for, and are not disputing. But, upon registering the software package, we start inheriting charge after charge after charge for stuff we did not ask for. In fact, the charges started coming the day after we registered the software, NOT 14 days later. ANYWAY, to make it short, BUYER BEWARE!

I did call your company (remember, or maybe you forgot that as well). I was told by your company that you will in no way, refund the money. As for your so-called 14 day free trial, we did not subsrcribe for any free trial. We only purchased your software package, which we asked for, which we paid for, and are not disputing. But, upon registering the software package, we start inheriting charge after charge after charge for stuff we did not ask for. In fact, the charges started coming the day after we registered the software, NOT 14 days later. ANYWAY, to make it short, BUYER BEWARE!

I work for Ancestry.com in the Customer Service department, and I answer these issues as my primary job responsibility.

There are only TWO ways that you can sign up for a trial period with this company:

1) Through an affiliate vendor, like AOL, that transfers you to our sales department for a the opportunity to participate in a 30 day free trial.

2) Through our website, where customers can try our subscriptions on a 14 day trial basis.

Either way, the customer must freely give us their billing information in order to establish an account. Further, the terms and conditions of the service are always explicitly explained at the time the trial begins.

As a back up measure, we send an email to each account holder immediately after the trial begins, with all of the terms of service in writing.

What are the terms? Simple. You can freely use online research tools to which you subscribe for the entirety of the trial period. If you wish to
discontinue, simply call our toll free number before the trial is over. The CS department is currently open Monday - Saturday, extended bankers hours. Before the new year (2005) begins we will also be open on Sundays, as well as extended hours through the week.

There is a link to our terms and services on the company home page, and in that document you will find detailed information on how to cancel your account, the conditions under which you can receive a refund, and the conditions under which you ca not.

Most of the customers I speak to about refunds simply forgot about the opt-out date, and call within a short period thereafter asking for help. Without exception, those customers either agree to keep the account because they are interested in the research tools we offer, or they ask for - and receive - their money back.

Unfortunately, there are customer that call us two or three months into their subscriptions, after having used the tools, and expect a refund of their annual or quarterly charges.

Imagine, if you will, taking a CD back to Walmart, after opening and listening to the music.

Unless there is damage to the CD, you will not get a refund if the package is open. Information is sold under different circumstances than other products. You can not simply allow every customer access to information without receiving compensation!

If you have a billing problem with Ancestry.com, or with MyFamily.com, immediately contact the company. Go to our homepage. In the lower left corner yopu will see a link to the terms of service. Look for the sectioon on canceling your account, anc CALL US.

We will help you if it is in any way possible.

That is a fact.

If you believe you have been ripped off, dispute the charge with your credit card company. That is your best chance of getting your money back. Most of the rebutttal's to posts on the ripoffreport for Ancestry are actually consumer comments/suggestions. Read them and look at dates.
For places to complain go to this url:
http://www.ripoffreport.com/On-Line-Business/Ancestry/ancestry-com-ripoff-took-139-24656.htm

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

If you believe you have been ripped off, dispute the charge with your credit card company. That is your best chance of getting your money back. Most of the rebutttal's to posts on the ripoffreport for Ancestry are actually consumer comments/suggestions. Read them and look at dates.
For places to complain go to this url:
http://www.ripoffreport.com/On-Line-Business/Ancestry/ancestry-com-ripoff-took-139-24656.htm

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

If you believe you have been ripped off, dispute the charge with your credit card company. That is your best chance of getting your money back. Most of the rebutttal's to posts on the ripoffreport for Ancestry are actually consumer comments/suggestions. Read them and look at dates.
For places to complain go to this url:
http://www.ripoffreport.com/On-Line-Business/Ancestry/ancestry-com-ripoff-took-139-24656.htm

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

If you believe you have been ripped off, dispute the charge with your credit card company. That is your best chance of getting your money back. Most of the rebutttal's to posts on the ripoffreport for Ancestry are actually consumer comments/suggestions. Read them and look at dates.
For places to complain go to this url:
http://www.ripoffreport.com/On-Line-Business/Ancestry/ancestry-com-ripoff-took-139-24656.htm

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.