Like most all of you who have complained about these companies, ours seems to be the same.
In May 2005, a door salesman came to the door offering free alarm systems as long as we advertised with signs and so forth. We agreed and within hours and installation crew came and began tearing up our kitchen walls to install the box. My husband signed the one page that outlined we would not be responsible for charges associated with the box, installaition etc.. and that we would be charged about $40 per month.
Following the installation I went into my kitchen and found that they left HUGE gapping holes. I guess they made attempts to drill (about the size of a door handle) into the wall to hang the box, or run wires but ran into the 2x4 studs so they moved elsewhere. They made no attempt to fix these huge holes in our NEWLY remodeled kitchen.
We ofcourse complained about this and we were told that someone would come out to fix the problem. We never heard from anyone
In November of that year we receieved a letter from Monotronics that they had installed the service in-correctly and that it would not work, contact them to set up a service.
We called and set up a service but no one ever came out.
About that time my husband decided forget this company and we stopped automatic payments, sent a letter to company stating that the service was too blundered for us to continue to pay for the service.
We then get several phone calls from Apex Alarms stating that we signed a 3 year contract and now they want $1200.00. I said prove it we signed nothing of the sort. I asked that they send a copy of every single form signed. They faxed over a form that reads
Customer acknowledges and agrees that title to and ownership of the System, and all component parts, shall remain in the exclusive property of the Company until the Customer has paid in full all amounts required hereunder. If the customer defaults in any payment for the system, than customer hereby authorizes and empowers company to the premises to remove the system.
NO WHERE does it state that we signed a 3 year contract and in fact under amount due it shows $0.00
This was sent directly from this company. They then stated that we never cancelled, they never heard from us, we never called, we never complained all that same BS.
Then the problems REALLY STARTED:
We start getting these phone calls from Anderson Crenshaw. This company needs to be sued and I am in the process of making sure that happens. My blood boils so much about this company.
Here are some of the tactics this company uses:
Will not send by mail account information, refuse to send contracts that they say are right in front of them to verify the debt (since they say they have more than what Apex sent to me) when you refuse to pay and request proof of debt then they really get nasty. The woman who calls us DAILY is Ms. Young.. I see that others here have had the un-pleasure of her harassment.
Ms. Young will call and scream at you she will talk over you without allowing you to speak when you ask to speak with a supervisor she will either hand up or pretend to be the supervisor. She calls our home at 7 am on Saturday mornings. She will call several times a day. She will call cell phones, even if we just got off the phone with her.
We started tape recording all conversations with this company we also have photographed and saved the caller ID showing time, date, company and number called from for these early morning calls. We have made reports to the FTC and BBB.
When looking into what is allowed by law I see that they clearly are violating the law.
The Fair Debt Collection Practices Act (FDCPA) applies to personal, family, and household debts. This includes money you owe for the purchase of a car, for medical care, or for charge accounts. The FDCPA prohibits debt collectors from engaging in unfair, deceptive, or abusive practices while collecting these debts. Under the Fair Debt Collection Practices Act:
Debt collectors may contact you only between 8 a.m. and 9 p.m. (they don't follow this rule)
Debt collectors may not contact you at work if they know your employer disapproves.
Debt collectors may not harass, oppress, or abuse you. (don't follow this one either)
Debt collectors may not lie when collecting debts, such as falsely implying that you have committed a crime.
Debt collectors must identify themselves to you on the phone. (is everyone in this company Ms. Young?)
Debt collectors must stop contacting you if you ask them to do so in writing. (well you go ahead and ask for contact information so you can send them something in writing they'll just hang up)
For details, see Fair Debt Collection at ftc.gov/credit.
Fair Debt Collection Practices Act
The Fair Debt Collection Practices Act promotes the fair treatment of consumers by prohibiting debt collectors from using unfair, deceptive, or abusive practices.
This act applies to professional debt collectors who collect on loans they did not originate. Though it technically does not apply to banks, department stores, and other lenders who collect their own debts, no reputable lender is permitted to use such practices.
Debt collectors are permitted to contact people other than the debtor only to locate the debtor or make a reasonable effort to communicate with the debtor about the debt.
After making contact, debt collectors are required to send written notice informing the debtor of the amount of the debt, the name of the creditor, and the fact that the debt will be considered valid unless disputed within 30 days.
Debt collectors are prohibited from harassing, oppressing, or being abusive in collecting a debt. This includes using threats or obscene language, publicizing the debt, making annoying or anonymous telephone calls, and misrepresenting the identity of the collector, the status of the debt, and the consequences if it is not paid.
If debt collectors violate the Fair Debt Collection Practices Act, consumers can sue for actual and punitive damages.
It is obvious that people here all have similar problems, and there are no real solutions, but if anyone has any further or additional direction I can take I surely will. This company is currently threatening to take my home in a law suit. I hope they sue and notify me of such since all they do is make a ton of threats with no actions. I will for sure be suing them so if you are a person from any of these 3 companies watch out.. I have tape recorded every conversation with you as well and I have photographic proof of the destruction of my personal property by your agents and your harassing phone calls.