I attempted to purchase a 350Z from Anderson Nissan in March of 2004. Once I had agreed on a price with the salesperson, he returned to inform me about extra fees added to cover travel expenses to pick up my 350Z. I said no thanks and attempted to leave. The sales manager stopped me and informed the salesperson they would cover those fees. I waited 2 weeks for my 350Z to arrive and a day before they were supposed to pick it up, Anderson Nissan informed me that the dealership where the Z' was located had added some extras and I would have to cover the cost of those if I still wanted my car to arrive on the date we had scheduled (my birthday). Anderson Nissan wasted weeks of my time so I flew out of state and bought the Z' I wanted.
The 350Z is a lemon. My 350Z was a convertible and required replacement of the soft top 2 times in less than 2 years. Also the 350Z has a design flaw and will eat up a set of front tires in 6-10 thousand miles. It had other small issues that should have been easy to address. Had the Anderson Nissan service department done their job, I would probably still be driving it today.
However, they would leave my Z' in their lot for days, 2 times over a week, and once for 19 days. Sometimes they would return it to me unrepaired only to have me return at a later date for the repair. Their service manager would tell me that they needed to order a part and they would call me when it arrived but usually weeks would pass and I would have to call them back and find out when my Z' would be repaired.
I often got the feeling that they didn't want to work on any 350Z and once heard an Anderson Nissan technician say, Oh hell, not another one as another Z' arrived behind mine for repairs. When I called the Anderson Nissan service department to deal with my tire issue, they always informed me that it would be best if I took my Z' to a tire shop instead of bringing it to them.
I became very frustrated with Anderson Nissan and decided to call Nissan North America for help. Having owned Nissans since 1992 I though they were a great company. But they would never admit that the Z' had a front tire issue even as they were giving free tires to owners of the model year 2003 350Z. They tried to move the blame to Anderson Nissan for not catching my tire issue before my tires had worn down to the belt.
Nissan North America would always take down my info and promise that I would receive a call back from a specialist' but I only received one call back for all the times I called them. The last time I called them I had 7 unaddressed repair issues with my 350Z. I could have sued because my Z' qualified as a lemon under the North Carolina Lemon Law, but Anderson Nissan and Nissan North America had ruined my quality of life so much that I simply gave up (which is what the really wanted) and traded my Z' in for a Toyota.
I had an unused extended warranty for my 350Z and had to go back down to Anderson Nissan for a refund. I filled out the documentation on 5/26/2006 and on the document it stated my refund would arrive in 3-4 weeks. Two months passed and I contacted Anderson Nissan and left a message with the finance individual that filled out the refund forms. After he failed to return my call twice I finally had to go back down to their physical address and let them make copies of my refund documents. It is now 10/4/2006, 17 WEEKS AFTER I FIRST FILLED OUT THE FORMS, and I still have not received my $1100 refund.
If you are thinking about buying or using the service department at Anderson Nissan, please be aware that they don't care about you after the sale and you will receive zero assistance from Nissan North America.
Asheville, North Carolina
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