Anderson Veterinary Clinic Dr. Marilee King Bait and Switch Group Internet

All the staff at Anderson Veterinary Clinic strives to provide straight forward information to our clients.  We consistently provide prices on exams, procedures and surgeries.  Estimates are provided with and often without request for even simple procedures.  We are always happy to provide a financial estimate to assure that we are both on the same page for recommended procedures and costs.  No one likes costly surprises and we have found that by taking a few extra minutes to explain the procedures and providing estimates on costs everyone is more satisfied with the process. 

It saddens us to hear of a complaint like this.  Unfortunately, we cannot be sure of the exact circumstances behind this claim, since it was not brought to the attention of the management team at the time of the perceived problem. While perfection is the goal, miscommunications happen.  We attempt to maintain an open dialog with clients who express concerns. 

We are thankful for their input so we can take an active hand in resolving their complaints and remedy the problems. It is never our intention to get clients to come in and then change the deal.

Boarding fee increases: Our management team checked comparative costs at regular boarding facilities and other veterinary boarding facilities in the area and found that we were underpriced by 60 to 70%.   We are sorry for any inconvenience we may have caused to our clients, but we needed to guard the quality and individual care our boarding pets receive.