• Report: #891391

Complaint Review: Anderson Veterinary Clinic

  • Submitted: Thu, May 31, 2012
  • Updated: Tue, June 05, 2012

  • Reported By: Brian — Cottonwood California United States of America
Anderson Veterinary Clinic
3100 West Center Street Anderson, California 96007 Internet United States of America

Anderson Veterinary Clinic Dr. Marilee King Bait and Switch Group Internet

*REBUTTAL Owner of company: From the owner and staff....

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I called and made an appointment for Rattle Snake vaccinations.  I was quoted around $26 for each dog.  But when I arrived and waited for over 25 minutes that I had to see the Veterinarian for an exam.  This cost would be $20....never did they tell me this on the phone.  This raised the cost for each dog to $46.  

I walked out and called another vet for the shot.  I didn't have to pay the extra money for an "office visit" and they got me in within 5 minutes.

Not only do they charge you for any "extra" they can get away with but they raised their boarding services up  by 60% too.  

It looks like all they want is your money..... but they won't get mine.  Check out Vet services.... there are "good ones" out there.  Ask questions first and then make your decision.  

This report was posted on Ripoff Report on 05/31/2012 09:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Anderson-Veterinary-Clinic/internet/Anderson-Veterinary-Clinic-Dr-Marilee-King-Bait-and-Switch-Group-Internet-891391. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

From the owner and staff....

AUTHOR: Anderson Veterinary Clinic - (United States of America)

All the staff at Anderson Veterinary Clinic strives to provide straight forward information to our clients.  We consistently provide prices on exams, procedures and surgeries.  Estimates are provided with and often without request for even simple procedures.  We are always happy to provide a financial estimate to assure that we are both on the same page for recommended procedures and costs.  No one likes costly surprises and we have found that by taking a few extra minutes to explain the procedures and providing estimates on costs everyone is more satisfied with the process. 

It saddens us to hear of a complaint like this.  Unfortunately, we cannot be sure of the exact circumstances behind this claim, since it was not brought to the attention of the management team at the time of the perceived problem. While perfection is the goal, miscommunications happen.  We attempt to maintain an open dialog with clients who express concerns. 

We are thankful for their input so we can take an active hand in resolving their complaints and remedy the problems. It is never our intention to get clients to come in and then change the deal.

Boarding fee increases: Our management team checked comparative costs at regular boarding facilities and other veterinary boarding facilities in the area and found that we were underpriced by 60 to 70%.   We are sorry for any inconvenience we may have caused to our clients, but we needed to guard the quality and individual care our boarding pets receive.
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