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  • Report: #570049

Complaint Review: Andy Kurtzig,JustAnswer.com, Serenade Ventures LLC,JustAnswer Corp.

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  • Submitted: Mon, February 15, 2010
  • Updated: Sun, February 26, 2012

  • Reported By: Richard — Roswell Georgia U.S.A.
Andy Kurtzig,JustAnswer.com, Serenade Ventures LLC,JustAnswer Corp.
, California United States of America
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Andy Kurtzig - JustAnswer.com, Serenade Ventures LLC,JustAnswer Corp. No answer, no response...Do NOT count on the for ANYTHING, do NOT pay!! California

*Consumer Suggestion: 100% satisfaction policy

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I submitted a question and paid 2 days ago.  They have not responded to my question and they have ignored all 3 of my emails asking about it. 


Do not use these people!!


This report was posted on Ripoff Report on 02/15/2010 10:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Andy-KurtzigJustAnswercom-Serenade-Ventures-LLCJustAnswer-Corp/-California-/Andy-Kurtzig-JustAnswercom-Serenade-Ventures-LLCJustAnswer-Corp-No-answer-no-respo-570049. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 Consumer Suggestion

100% satisfaction policy

AUTHOR: Herrería de Casas - (USA)

At JustAnswer, we want to ensure all customers are 100% satisfied with their experience, as such, your transaction on JustAnswer is backed by a 30-day refund policy.  Please review our Terms of Service for more details:  http://ww2.justanswer.com/terms-service-0
 
In the event you have not recieved a response from an Expert, we ask that you please check your MY QUESTIONS page first to see if there is a response waiting for you.  You may be surprised how often that happens. :)
 
To see if an Expert has replied to or answered your question, please click the following link:  http://www.justanswer.com/my-questions.aspx
 
If the charge occurred less than 30 days ago and you would like to request a refund, you may do so by clicking the link below. Refund requests are generally processed within 24 hours. However, it can take anywhere from 3-5 business days, depending on your bank, for your funds to be made available in your account.

To request a refund, please click the following link:  http://www.justanswer.com/refund/refund.aspx
You may also contact our Customer Support team at (888) 587-8220.  Our team is available to answer your calls 24/7.
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