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  • Report: #161024

Complaint Review: Angel Beds

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  • Submitted: Mon, October 17, 2005
  • Updated: Mon, March 15, 2010

  • Reported By:Lexington Massachusetts
Angel Beds
angelbed.com Dallas, Texas U.S.A.

Angel Beds ripoff comparison to temperpedic mattress and moneyback gaurantee Dallas Texas

*Consumer Comment: Completely Satisfied More Than Once

*Consumer Comment: Worst bed

*REBUTTAL Owner of company: Mistaken Customer

*REBUTTAL Owner of company: Angel Beds are the worst

*REBUTTAL Owner of company: Angel Beds offers truly comparable products to tempurpedic backed by industry leading customer service and return policy

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The company sells an inferior product by gauranteeing money back if not happy however they fail to spell out how much it will cost to ship product back. For us it was $700.

The mattress they sell as equal to temperpedic is a joke. It is just a lot of foam.

Do not buy this product without trying it first and know you will have to pay to ship it back.

Victor
Lexington, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 10/17/2005 11:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Angel-Beds/Dallas-Texas/Angel-Beds-ripoff-comparison-to-temperpedic-mattress-and-moneyback-gaurantee-Dallas-Texas-161024. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 3Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Completely Satisfied More Than Once

AUTHOR: Diane M - ()

I purchased a full size Angel bed for my son, who is about 165 #, when he lived in NYC. I based my purchase on a Consumer Reports review that rated these beds identical to Tempurpedic with one exception: Advertising! This, I expect, is what keeps their prices much lower. My son has a large curve in his back and conventional mattresses caused a lot of pain. I'll cut to the chase on comfort - No Pain. Also, no sagging or any other problems cited. May want to revisit what you supported your mattress with. What I really want to address is customer service. I had purchased a full sized bed for a nearly 6' guy. Not so smart but - in my defense - apartments in NYC are small. I called the company and explained to them that he really needed a queen. Not a problem at all. I wish I don't remember who I spoke to but they were so professional, friendly, helpful and efficient. A bed exchange was made without one additional penny spent. When he moved to LA 2 years later (we left original with my very pleased sister), I bought him another queen Angel bed, still priced incredibly well, still excellent assitance sorting through the different models. In fact, as a repeat customer, I received a $50 discount.  Bed arrived, no hassle, no problem. Look, this is a company making quality beds in the USA with what I believe to have integrity, an excellent product and outstanding, professional customer service. I would buy another if I wasn't already saddled with a king sized tempurpedic. I've slept in the Angel bed we left in NY many times when I visit my sister. Analysis: more comfortable than my King. Stop moaning about the return shipping fee. At one time ALL e-commerce not only had a return shipping fee but a restocking fee up to 20% as well. That's old news. No successful, committed and current company - like Angel Bed - does that anymore!  

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#2 Consumer Comment

Worst bed

AUTHOR: Eloise - ()

 I bought this bed about a year ago it's caving in on all side if yousit on it it sinks almost to the bottom I'm about 130 pounds so it's not me my son is 6 yrs old and weighs about 43 pounds it does the same to him when he sits on it. I don't recommend this bed to anyone get a real temper medic bed it the cost is not much more then angel beds. Let's see what happens when I call them on their warranty .I'll report back when and if anything gets done thank you and good luck.. Eloise

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#3 REBUTTAL Owner of company

Mistaken Customer

AUTHOR: Philip - (U.S.A.)

Hello,

First, I am sorry to hear you are not happy with our product. We have tons of very satisfied customers all over the world and their reviews can be found on both our website and our Facebook profile. Our product is extremely comparable to other national brands, and is a far better value. 

Second, because the expense of returning a bed is so high, we now offer both free shipping and free return shipping, just for trying our beds. Our large competitors do not offer such a strong guarantee. We stand behind our products and we want people to try them at truly no risk. 

If you have any questions or comments, please do not hesitate to contact us. We are happy to help. We love our products and so do our customers. 

Best,

AngelBeds.com
888.264.3547
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#4 REBUTTAL Owner of company

Angel Beds are the worst

AUTHOR: smcwilliam - (United States of America)

I bought my Angel Bed in 2005 and only wished Ripoffreports was available to me back then.  Worst bed I have ever had and their customer service person Jeannie (available via email only should be a clue) is rude and attempts to obstruct obtaining any warranty claims.  The product failed as I have discovered has happended to many others via other online complaint boards. I suspect many of the "customer compliments" are self generated to make consumers believe they offer a quality bed and provide good customer service; neither of which is true. Don't get ripped off like I did...now I will let the judge decide and then domesticate my judgement in Texas.  Their deceptive practices must be stopped.

 

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#5 REBUTTAL Owner of company

Angel Beds offers truly comparable products to tempurpedic backed by industry leading customer service and return policy

AUTHOR: Philip - (U.S.A.)

Hello,

Angel Beds receives numerous testimonials and feedback from customers thanking us for offering such a agreat product at such an amazing price. Our products are truly comparable to Tempurpedic and we stand behind our products with an unmatched reutrn policy. If you do not like your bed, all we ask is that you ship it back to us. We do not even charge you the original shipping. I am sorry you had a bad experience, not everyone enjoys memory foam mattresses. We are proud of our product, and proud of our customer service. You will not find a more dedicated team.

Thank you.

Philip


"My order came 3 days before the anticipated date and I was able to set up the bed without assistance. I woke up the next day without pressure point pain that I had been having in my shoulders arms and back. My husband was hesitant at first (he loved our pillowtop), but even he said that once he got settled, he slept very well. This was our first memory foam product and we love it. Thanks so much for the great service and fast free delivery. Thanks! We are believers!" -- Elly

"Dear Angelbeds:

It's been a month since I began to sleep on your 8" modern memory bed.
Despite the initial concern that entails any online purchase, I found your mattress completely satisfying in its density, texture, and temperature control. Since I'm so pleased, I'm submitting this testimonial for the sake of other fellow consumers.
Since I have a back trouble, I was as choosy as I could in shopping for the new mattress. Once I decided to buy a memory foam mattress, I studied the standard structure of the Tempur-pedic mattress famed in quality but infamous for its prohibitive price. Then, I checked everywhere, local shops and online stores, for an alternative. Initially, I was a bit worried about settling for Angelbeds, because of the lack of consumer feedbacks on your products outside your website. Still, your product came closest to the desired quality. Happily, it turned out that I worried about you in vain.
The delivery was on time, and the mattress arrived in a perfect condition. I liked the first feel of your mattress, which, to me, felt harder than the TP one I've tried at a store. My husband, who's a fan of a rock-hard mattress and had a misgiving about a "softy" memory bed, also slept well that night. By now, he's an even more enthusiastic fan of our memory bed than I am.
Since it took me such a long time to find a mattress of desirable quality and price, I'm genuinely happy that you kept your promise and delivered an excellent product. Thank you very much for being in business."
-Sunyoung
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