- Report: #346964
Report - Rebuttal - Arbitrate
Complaint Review: Angela Pennbrook
Angela Pennbrook19800 MacAuthur Blvd. Suite 300 Irvine, California U.S.A.
Angela Penbrook, committed Fraud and stole from me Irvine California
*UPDATE Employee: I've been RIPPED OFF....me toooooooo
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1> I called them to find out what is going on why can't I sign on. They told me that their systems are going to be down for at least 24 hours, I thought ok things happen! Oh wait I forgot a part. You'll love this one, Well while I was on hold the first time I got connected to an Irate customer yelling at me for not giving her, her money back (HELLO RED FLAG) I told the customer that I am sorry but that I was only a customer as well and I was tring to find out what was going on as well, the lady then hung up. Now I don't balme that lady for being so upset and fedup with this company.
2> I called back the next day because it had been 24 hours and still nothing and that seemed very suspicious. It seemed as if I had called someone's home cause they never said hello this is the so and so company calling but, the hello was more as if I was a friend or something. I then proceeded to ask what was going on and still they told me that they didn't know. I was now at the point of getting very upset and asked them if there was anyone there who knew what was going on and the woman seemed dumbfounded. She said that the system will be up and running in another 24 hours.
3> I actually was able to sign on after 48 hours and finally when I did there was another form to be filled out and another fee to be paid and I then said forget this and called and got no answer so then I put a dispute in with my credit card but they couldn't do anything because I authorized the charge.
4> I called them on 5/16/08 and they told me that they would refund me the money and they did. One thing that they actually did right.
5> Now I got a letter from my credit card company and they stated that I was over drawn so, I called and found out that Angela Penbrook charged my account on 6/16/08 for the amount of $197. I did not authorize this charge.
This is FRAUD and stealing money.
6> I called Angela Penbrook and they said that I would have to call back in about 45 min. because their systems were down. (shocking huh) I told them that they should call me back because they have my info and that I will be waiting to hear from them. Well can you guess what happened? Your right they didn't call me back so, I called them back and they said that I sould check with my bank and that they should take care of it. Well I guess that is what I have to do then. Now I have to do this the hard way and file a dispute and see where it goes.
All this company is, is a scam and a waste of peoples time and hard earned money. Something has to be done about this cause people don't have money to throw away like this.
Hopewell Jct., New York
This report was posted on Ripoff Report on 07/02/2008 07:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Angela-Pennbrook/Irvine-California-92612/Angela-Penbrook-committed-Fraud-and-stole-from-me-Irvine-California-346964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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