• Report: #994472

Complaint Review: Angels Fancy dress.com

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  • Submitted: Thu, January 10, 2013
  • Updated: Wed, January 16, 2013

  • Reported By: Barbara — Whitchurch Internet United Kingdom
Angels Fancy dress.com
Internet United States of America

Angels Fancy dress.com A very dishonest company who dishonered a promise, Internet

*Author of original report: Angels Fancy Dress

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I ordered a fancy dress costume size 12/14 british size.When delivered it was american sizing.Returned it after conversation by e.mail re misleading sizing.I awaited return of money paid via visa card.The company insisted returns were made via fast track system{expensive at 7.55p}In the meantime company dispatched another bigger costume despite  me stating via e.mail i did not want a replacement.I telephoned to request them to arrange collection of unordered costume.I was informed that they had no collection system nor any returns labels for free return.I was asked to return it at my cost.

I protested that it would be costly and as it was there mistake she should arrange postage.again i was refused this but she did agree verbally to re-imburse me the postage.The company had me over a barrel as they hadn"t yet refunded the cost of the original item i had returned {long refund policy!} Despite this promise i am still awaiting the promised refund of postage despite requesting via e.mail Obviously a company who does not honour its promises and cares little about customer satisfaction

This report was posted on Ripoff Report on 01/10/2013 09:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Angels-Fancy-dresscom/internet/Angels-Fancy-dresscom-A-very-dishonest-company-who-dishonered-a-promise-Internet-994472. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Angels Fancy Dress

AUTHOR: an angry customer - (United Kingdom)

The Company have now rectified the problem and refunded all monies owed.
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