• Report: #693740

Complaint Review: Angie's List

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  • Submitted: Thu, February 10, 2011
  • Updated: Sun, March 13, 2011

  • Reported By: Mold Company — gainesville Virginia United States of America
Angie's List
151 N Delaware #2020 Indianapolis, Indiana United States of America

Angie's List Angies List Angies List Membership Terrible. Their Policies Were Harmful PLEASE HELP ANGIE YOU SEEM SO NICE Indianapolis, Indiana

*Consumer Comment: I think the author is confused.

*Consumer Suggestion: > 'Astroturfing' With Fake Reviews Exposes A Company to Legal Risk

*Consumer Suggestion: Don't worry

*Consumer Comment: FYI

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My Company received a poor review from a "non client". We were able to prove the person posting was not a client however Angies List would not remove the post. Their suggestion was to have our clients purchase memberships or submit a marketing peace from their company to "our clients" and have them submit free reviews to another portion of thier site. Obviously this would promote their site and give the impression to our real clients that we support their forum. We believe this is extortion. They allowed "non clients" to post false things about our company and then told us to have our real clients purchase memberships to dilute the bogus posts. We actually caved into this extortion and purchased memberships for our actual clients so people would see real reviews not just bogus posts. Angies List claimed that because we purchased the memberships for our clients they felt we fabricated the postings and deleted our real clients memberships. Obviously this is a harmful action. Here is what Evan Hock, Operations Manager @ Angies Help Desk Wrote To Our Company.Because We Did Not Follow Their Suggestions To Promote Their Company He Insults Us By Saying Our Method Was FraudulentWonderful Customer Services " Evan" We Appreciate Your Comments AND FALSE ACCUSATIONS Here are his comments: Please reach out to Mr. Hock and tell him what you think about his customer service skills towards a forced member here is his number and email: EVANHO@ANGIESLIST or Phone: 3173969622 HIS COMMENTS : Further, I have reason to believe that your involvement in gathering some or all of these reports is beyond the mere purchase of the memberships.  I believe that you have set up these accounts, and have submitted the reports on your own business in an effort to falsely inflate your rating on our service.  It should be noted that the penalty for self reporting is a one year suspension from the list, during which time your profile would not be available in category/keyword searches, and would contain a notification of the activity we found. Angie’s List has not suspended your business while our investigation is being conducted, but we reserve the right to do so.  We will be removing the aforementioned reports today. By doing so, Angie’s List is in no way singling you out.  Rather we are acting in accordance with our published guidelines.  To not enforce the guidelines would be to give you special treatment, which Angie’s List cannot and does not do. If you need help gathering service reports by legitimate means, we have a number of free tools at your disposal.  Most notably, we offer a program called “Fetch” through which we will contact your clients on your behalf to gather feedback on your business.  I understand you may have thought it necessary to purchase memberships for your clients, but with nearly 50,000 Angie’s List members in the area, I think you might be surprised how many of your 9000 happy clients are already members, and would thus be eligible to give you a report. If you’d like information on this free program, please let me know. I AM A MEMBER: NICE INSULT EVAN FRAUD IS A DIRTY WORD AND WONDERFULL CUSTOMER SERVICE. EVEN BRAGING ABOUT YOUR CUSTOMER COUNTS, THAT MAKES ME A CUSTOMER FEEL SO WARM.

This report was posted on Ripoff Report on 02/10/2011 03:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Angies-List/Indianapolis-Indiana-46204/Angies-List-Angies-List-Angies-List-Membership-Terrible-Their-Policies-Were-Harmful-PL-693740. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

I think the author is confused.

AUTHOR: anonymous - (United States of America)

Clearly, Angie's List offered the author's "real" clients many avenues

in which to voice their opinions. Angie's List is known to be fair and extremely cautious

when rendering decisions of this nature. It seems to me the author isn't being 100%

forthright. What more could he want from Angie's List? I think the author

is confused. Why would he post Mr. Hock's response? It completely

destroys the authors argument and proves the point that Angie's List is

abundantly fair.
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#2 Consumer Suggestion

> 'Astroturfing' With Fake Reviews Exposes A Company to Legal Risk

AUTHOR: BeenBurnt - (United States of America)

Web businesses have fueled the natural cynicism that consumers have when reading online reviews. There are too many reported instances of businesses or PR firms using employees or paid reviewers to post glowing reviews, and, in addition, mark as unhelpful negative reviews of their respective businesses. 

Businesses need to understand that planting fake reviews may violate the Endorsement and Advertising Guidelines (Guidelines) issued by the Federal Trade Commission (FTC), and amended last year to expressly apply to the Internet. "Fake reader reviews would violate section 255.5 of the FTC guidelines on the use of endorsements and testimonials in advertising," asserts Frank Dorman of the FTC
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#3 Consumer Suggestion

Don't worry

AUTHOR: Lynn - (USA)

Don't worry, Real people do not use Angies list. 

The fact that a consumer has pay to see reviews,  not even a one free trial, says what the only point of the site is about. $$$$
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#4 Consumer Comment


AUTHOR: John - (U.S.A.)

This is the exact same business model that the BBB uses.
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