- Report: #1139378
Report - Rebuttal - Arbitrate
Complaint Review: Angie's List
Angie's List Big small business misktake, Internet
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I am a local service provider and I have been advertising with Angie's List (AL) for about 4 years. I had a customer that introduced me to AL and said that my workmanship and professionalism deserves to succeed. She said this "could" be a great way to get my name to generate more business. I was very confident of my work and allowed her to give me a review in which was an A and went into depth of my service performance and quality. At this time AL did not have many members and did not generate much business but it was free online exposure. Within a year of being on AL one of the sales people called and asked if I would like to advertise and I did. Costs $4200 per year. All was good until I ran the Big Deal. In which is a Big Mistake for a small business. Most of the people that purchase The Big Deal are people that can't afford to buy the services and have the biggest expectations with super shallow pockets. I take the blame for this huge business mistake.
Where fraud comes into play here is I tried to cancel my account with AL. I emailed on the 15th and my day to pay is on the 16th of each month. AL conveniently got back with me after they took the monthly payment(on the 16th). The rep called me to cancel my account by then I asked that we do not cancel seeing as they waited until they took payment to get back with me. The rep laughed and told me there is a cancellation fee of over $200.00. I have been a paying advertiser for over 3 years and they did not try to keep me just slapped me with a cancellation fee. At this point I am so disgusted in dealing with AL and encourage all small business owners to stay away from AL. AL lies to the consumers and lies to the providers and has their hands out to both. In my opinion as a home owner I would not pay a service to provide me with a list of contractors to use. I would google search how to pick out a service provider and figure out how to pick a good provider. I know that I had asked a few people to sign up for AL and give me an A rating and a few customers did and I am sure most contractors have done the same. Not proud of that one but an A means a lot on that site as for most consumers do not know what really goes on at Angie's List.
This report was posted on Ripoff Report on 04/16/2014 01:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Angies-List/internet/Angies-List-Big-small-business-misktake-Internet-1139378. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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