I was notified via email that a negative review was posted to my company profile This negative review was posted on my company 4 months after the date service was claimed to be performed.
After checking my customer data base to fine a matching name of the who submitted the review, I found nothing. I did a reverse search of the address by going to (www.addresses.com) hoping to find the person listed, and I found an exact match of the name and address.
I then placed a call to the individual and explained who I was and the company i was calling from. I further explained that the purpose of my call was to first get more detailed information regarding any service he or any family member may have received from my company, and secondly if there was a problem, to find out how we can make him a happy customer.
The customer stopped me and replied that he does not recall ever posting any review nor ever doing any business with my company. He also stated that there would be no need to do business with my company because he does not even own a (XXXXX) which is strange because that is the only electronic my company provides sales and service.
He then asked me what a "Angies List" was and I had to explain it to him. After explaining it to him he asked how he could sue them for using his name and address. I explained to him I dont know that they used his name and that it may be someone else that used his name to post the review.
I also asked him one final question. sir, do you have a son that is a Jr. or anyone that uses your credit card that may have posted such a review? He reply no I do not have a Jr and only my wife and i use our credit cards.
The gentlemen stated he was almost 70 yrs old and that he really feel sorry for what our world is becoming. I informed him that someone from Angies List may contact him, because i planned on filling a dispute with them. I then said thank you for your time and ended the call.
This has me very puzzled because Angies List takes great pride stating in there info commercials that there is a zero percent chance that any of there reviews are fake because each persons review is carefully vetted by a paid member credit card that matches the name and address of the reviewer.
Upon disputing this with Angies List i was informed by them then the person leaving the review was a paid member. Before the called ended thay asked if i would like them to send me some forms for my customers to fill out to leave me some positive reviews. They also asked if I wanted to give them a list of my company contacts and that if any of my customers were members they would contact them on my behalf to see if they wanted to leave a good review on my company.
I then logged into my Angies List account profile (I am Not a member) and left a response to the negative review with just a little twist. It was not responding to the person who left the review, instead it was to basically trying to expose Angies List. Everything that i am posting here was in my response.
I called back a few days later to find out the status? Guess what....... I was told by the rep that the negative review and any response to it would be deleted by the next business day. I asked what brough this decision on, and she replied that the customer never responded to there follow up inquiry.
I am in the process of getting legal advise as i feel something seems awful strange about Angies List.