- Report: #1145215
Report - Rebuttal - Arbitrate
Complaint Review: Angies list
Angies list Took screen shot of past due payment of $16.xx and they charged me a second charge of $286.xx Indianapolis Indiana
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Angies List called me all the time bugging me to advertise. I spoke to the sales person almost daily right before they wore me down and I thought I would give it a shot. As soon as I signed the paperwork the sales person disappeared. I called him multiple times, texted him and emailed. No response after the very moment he got the contract signed.
A account manager called and I told them how frustrated I was with their practice to evade my phone call until the cancellation period was over. I called BS right from the beginning.
Finally i got annoyed at the lack of concern and follow up. I called to cancel. They said there was an early termination fee. I said OK. I am not settled with this whole process. I explaned my frustration with the account manager and silence fell upon the Earth. No response.
The I started getting past due notices for the balance on the account. I reached out to the collection manager and told her I would make the past due payment of $16.xx. I took a screen shot to prove I was authorizing $16.XX and that was it. They processed two payments. One for the $16.xx and one for the entire balance on the account.
When I confronted the collection manager she became disrespectful and told me that before I call an attorney I better share my signed contract and there is no cancellation time frame since I made a payment. I told her she might want to educate herself on the law. Because there is a right of rescision in all States. Then she shared a screen shot of a make believe screen which was not the screen shot that I took when I made a payment. NOT a hypothetical payment screen shot where I authorize furture payments to be made on the credit card.
I told here it said :IF future payments are made" and on active contracts which my account is not active. Nor did I sign up for autopayment.
Funny how the whole premise of the company is to protect consumers from being ripped off by questionable companies and yet they charge my credit card for unauthorized charges. You cannot tell me it was "an accident" or that it was a "software glitch". That is not how credit card processing happens. Someone said "hey she owes us $286 for the early termination fee. Let's charge it too now that we have her credit card info."
This report was posted on Ripoff Report on 05/08/2014 08:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Angies-list/internet/Angies-list-Took-screen-shot-of-past-due-payment-of-16xx-and-they-charged-me-a-second-c-1145215. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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