I placed an order online with Anna's Linens on 12/21/2011 - New Years Eve for 2 blackout curtains in the size of 63".
First off let me say that till today, 3/18/2012, I still have not received my entire order.
On 1/11/2012 the UPS notification says it is being returned to sender because the apartment number is missing (clearly a mistake made by Anna's since it was on the actual order)
On 1/18/2012, it is delivered back to Anna's.
On 1/19/2012 I receive an email saying: 'Hello Ms. Wehen, I am so sorry the order was not delivered to you by UPS. We contacted them and were told the apartment number was partially cut off. We have requested your order to re-ship at no cost to you once it arrives at our warehouse.'
(It arrived at the warehouse the day before but 'customer service' had no clue)
1/31/2012 I still haven't received the order and after emailing them, I finally got an email back saying: 'Hello Marianne, I apologize that the reshipment of your order did not process as quickly as anticipated. I have spoken with our Order Management Team, and your order will be shipped today as well.'
2/6/2012 I received the order! HOWEVER it was WRONG !!!
They sent me 1 x 63" (ordered) and 1 x 84" curtain (WRONG).
Now, I have to try and send this back for a return (clearly upset) and they are supposed to send me the correct one 'as soon as possible'.
I also had to pick a fight with the useless customer service team to send me a pre-paid shipping label as I was definitely not going to pay for the shipping.
2/27/2012 - the return has been received at Anna's Linens (per UPS tracking) - however NOBODY replies or responds.
I send 3 emails to ask what is going on - nobody gets back to me.
3/9/2012, I receive an email: ' I apologize for the delay on responding to your email. I have looked up your order and confirmed that the replacement panel was delivered back to us on 02/29/2012 due to it being incorrect. I have forwarded your information to have the 63" Kingsbury Blackout Panel reshipped as soon as possible. I apologize for the inconvenience.'
3/18/2012 - today - I still have NOT received any shipment notification that the panel is on its way.
My suggestion is to STAY AWAY from Anna's Linen's if you want to actually see your order or a refund - not ONCE has anybody called me or offered me any type of reimbursement or similar.
Worst Internet 'Customer Service' ever - and I order online every other day.