- Report: #989899
Complaint Review: Anna's Linen's
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| Anna's Linen's 3550 Hyland Avenue Costa Mesa, California 92626
Internet United States of America |
|
Anna's Linen's Not Customer Service Oriented At All! Internet
*Consumer Comment: Does not seem unreasonable
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I had placed a pretty large order, almost $200.00 for several items, including 10 towels. As anyone would do, I washed all the towels before using. These towels were all faulty! The amount of lint that came off these towels was insane. After washing towels for the 4th time, and drying them, the amount of lint remaind the same. I emailed the company 3 different times within 2 weeks since I had no response from them at all. I finally called them this morning and the lady I spoke with, Laura, had attitude in her tone right off the bat. I explained to her what went on with the towels and she told me to take pictures of the towels, for what purpose, I don't know or to go all the way to my nearest Anna's Linen's which is 8 miles away. Why should I, as a customer, and my first order with them, have to do all these things to get the customer service I was seeking? I asked her if I could be partially refunded for the towels and she was in no shape or form offering any compensation! Then I asked to speak to a manager, and out of the blue...she said she was the manager! What a Joke. I tried to call their corporate office but got the run around with the options. I did manage to leave a message, so maybe they will call back. I will NOT be shopping with this company ever again nor do I recommend them to anyone.
This report was posted on Ripoff Report on 01/02/2013 10:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Annas-Linens/internet/Annas-Linens-Not-Customer-Service-Oriented-At-All-Internet-989899. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
Does not seem unreasonable
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Wednesday, January 02, 2013
POSTED: Wednesday, January 02, 2013
You are claiming that the towels are defective because of "excessive lint". So to prove this claim they want you to take pictures of the "damage" or to take it to a store an entire 8 miles away. Neither of those things are any indications of any RipOff, and actually seem reasonable.
Why should I, as a customer, and my first order with them, have to do all these things to get the customer service I was seeking?
- Exactly what "customer service" were you seeking?
I asked her if I could be partially refunded for the towels and she was in no shape or form offering any compensation!
- Oh now I get it. Even though these towels were "defective" you wanted to not only keep them but get a discount on 10 towels. So just how much compensation would you have accepted for these defective towels? 10%, 20%, 50% of the cost?
Laura, had attitude in her tone right off the bat.
- And of course you have no attitude....right?
Then I asked to speak to a manager, and out of the blue...she said she was the manager
- You asked to speak to a manger, and she told you she was one. Not exactly "out of the blue" is it?
Why should I, as a customer, and my first order with them, have to do all these things to get the customer service I was seeking?
- Exactly what "customer service" were you seeking?
I asked her if I could be partially refunded for the towels and she was in no shape or form offering any compensation!
- Oh now I get it. Even though these towels were "defective" you wanted to not only keep them but get a discount on 10 towels. So just how much compensation would you have accepted for these defective towels? 10%, 20%, 50% of the cost?
Laura, had attitude in her tone right off the bat.
- And of course you have no attitude....right?
Then I asked to speak to a manager, and out of the blue...she said she was the manager
- You asked to speak to a manger, and she told you she was one. Not exactly "out of the blue" is it?
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