- Report: #1090099
Report - Rebuttal - Arbitrate
Complaint Review: Answer National
Answer NationalPO Box 807 Glen Ellyn, Illinois USA
Answer National, Amy LeBeau Scammed me out of money, would not refund, will lock you into a contract and enforce it Glen Ellyn Illinois
*Author of original report: They are wrong again
*REBUTTAL Individual responds: Simply Untrue
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Started service with a company Called Answer National , outsourcing some of my incoming calls. Upon doing research of other companies this particular one seemed the most reputable and friendly. So i decided to sign up. Un like most companies that offer the same product/service they required me to sign a minimum 3 month contract. I thought it was strange however went through with it anyway. Just a few days into the service, the "superior customer service and quality " that i was promised was nonexistent. It was almost like i signed up with another completely different company. A good portion of my calls where not being answered by their company, i was getting complaints from my own customers that my phone would just ring and ring and if they did answer my customers where being put on hold for some time.
I addressed these concerns with the only person there that seems to be in charge "Amy" however she always had an excuse that everything was good on their end. I personally tested the service by calling in myself on multiple occasions and received that same service on my own line, calls not being answered or being put on hold. Very quickly i had enough of the service and with "Amy" and demanded my 3 month contract be ended and to be refunded.
They refused to work with me and simply told me they were enforcing the contact and charging me for 3 months of a service i only used for days! Upon further research i found this company has an F rating through the BBB. My only hope as a consumer is to file complaints and hope others can see before they sign up with this company. They are in my opinion scamming people out of money for terrible service and unwilling to give any refunds.
This report was posted on Ripoff Report on 10/07/2013 12:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Answer-National/Glen-Ellyn-Illinois-60138/Answer-National-Amy-LeBeau-Scammed-me-out-of-money-would-not-refund-will-lock-you-into-1090099. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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