• Report: #775184

Complaint Review: Answering Specialists, Inc.

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  • Submitted: Sat, September 10, 2011
  • Updated: Sun, January 29, 2012

  • Reported By: Wanda — Miami Florida United States of America
Answering Specialists, Inc.
Internet United States of America

Answering Specialists, Inc. Overcharges, non-responsive to billing inquiries, disrespectful correspondence, don't provide services they claim, Internet

*REBUTTAL Owner of company: Claim does name make sense.

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This company does not provide the services they claim. The messages are not delivered until hours later. They do not follow the agreed upon script when handling customer calls. They have charged my credit card for services I am not familiar with and they do not respond to phone calls or emails regarding billing inquiries.

Callers are consistently put on hold immediately after the phone is answered. The supervisors send rude and disrespectful emails in response to questions regarding why your calls are not answered in a timely manner or why the receptionists do not follow the scripts.

This report was posted on Ripoff Report on 09/10/2011 10:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Answering-Specialists-Inc/internet/Answering-Specialists-Inc-Overcharges-non-responsive-to-billing-inquiries-disrespectf-775184. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Claim does name make sense.

AUTHOR: Tim - (United States of America)

We are a telephone answering service and have thousands of satisfied and happy clients.  If we operated in the manner that the client has claimed - we wouldn't be ind business.

Here are the facts:

Messages are delivered immediately when messages are taken.  The operators don't even have control over this process.  When a message is saved - it is emailed or texted immediately - according to the clients wishes.  If the client is having difficulty receiving them - then they might want to check their cell or email service.  WE DON"T EVER DELAY MESSAGES.

We do not read scripts and any client signing up for service is told this.  We do not want our operators to sound like they are reading a script.  So for the client to make this client shows that the client is being less than honest in his claims.

We never charge the client for anything except what is on the invoice.  Our complete price list was provided to the client before they ever signed up for business with us and was re-verified when they signed up for service during that process.  There are always customer service employees available during normal business hours who will take and answer any phone call or respond to emails.  If I knew who this client was and was able to respond to specific complaints - I would respond with specifics.

If calls are ever put on hold, the caller is asked if they would mind holding before being put on hold.  Our average hold time is 23 seconds - about the lowest in the industry.  Most calls are never put on hold - but in peak calling times - it can happen.  No company can avoid holds.

None of our supervisors are rude or disrespectful.  It is not uncommon for a caller - when he doesn't get what he wants - or the answer he wants - to then claim that he is being disrespected.  This is not the case. 

99% of all calls are answered by a live agent within 1 to 4 rings.  If this is not timely according to this client, then his expectations are unreasonable.  This is certainly within all acceptable business standards.

Thank your for reading my response.
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