• Report: #583557

Complaint Review: Answering Specialists

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  • Submitted: Sun, March 21, 2010
  • Updated: Wed, February 29, 2012

  • Reported By: Shigley50 — Torence California U.S.A.
Answering Specialists
Internet United States of America

Answering Specialists - answeringspecialists.com - Answering Service - Answering Service Specialists Phone Answering,Voicemail Services,Answering ervice,Telephone Answering Service,Voicemai Internet

*Consumer Comment: Customers Don't Pay for Crappy Service

*REBUTTAL Owner of company: Really?

*Consumer Comment: Non-Paying Customers

*UPDATE Employee: Disappointed to say the least

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Stay away from Answering Specialists. You will be lied to, overcharged or charged for NOTHING! This company is the most dishonest lying group of scam artists I have EVER met.. online or off! they don't give their address on their website: (((Redacted))) for a good reason. they don't want to  be found.

Beware... they will charge you for services they do not render. they don't care if you received value or not. they are a scam and should be shut down.


CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 03/21/2010 08:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Answering-Specialists/internet/Answering-Specialists-answeringspecialistscom-Answering-Service-Answering-Service-583557. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Customers Don't Pay for Crappy Service

AUTHOR: Anonymous - (United States of America)

The only people who should use the phrase "REALLY?" are this company's customers. People will not pay for bad service - it's a fact. So, to hide behind the "customer didn't pay the bill" for each and EVERY complaint is just ridiculous. Anyone can take this company's name, put it in Google and search the complaints about this company. Do REALLY believe this company's bull that they are offering stellar service and everyone that complaints about them is a deadbeat? REALLY... REALLY?

Come on... that is just a bunch of malarkey! People are not paying their bills because this company provides poor service. Instead of attacking their customers they should focus on improving. They would then have happy customers who pay their bills.
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#2 REBUTTAL Owner of company

Really?

AUTHOR: Tim - (United States of America)

Answering Specialists, Inc. has been in business for years.  We offer the best value in telephone answering services in the industry - starting at $19.95 per month plus $0.69 cents per call.  We never charge for anything but what your sign up for. 

We do not have long term contracts.  We simply ask that your provide a 30 day notice effective the last day of the month you give the notice in to discontinue service.  Although every client agrees to these terms when they sign up - some, when they cancel think they do not have to abide by the terms of their agreement and are angry when you are required to pay for what they agreed to.  This is not a failure on our side - but rather a unwillingness of the customer to pay what they owe and agreed to.

When we have to turn a customer to collections, they will often do just as this client has done and strike out to attempt to hurt our company by leaving anonymous negative feedback as this client has chosen to do on sites like this.  It is unfortunate, however it does happen.

We have thousands of very happy clients who use our services on a daily basis to service their clients.  We continue to grow each year and will continue to do our best to service all of our clients to the best of our ability.
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#3 Consumer Comment

Non-Paying Customers

AUTHOR: TeleNurse OnCall - (United States of America)

It's always the non-paying customers who file these types of reports. 

As the owner of a physician answering service, the only time we get a complaint is when the practice doesn't pay their bill.

Usually we get an influx of complaints when the bills are due - all of a sudden Dr Jones has a problem with the way a call was handled in January - and now his March bill is due.

Not stating who you are when you file a complaint just proves that you are a coward.   

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#4 UPDATE Employee

Disappointed to say the least

AUTHOR: Tim - (United States of America)

It is unfortunate that this client has chosen to take this tactic.  Without knowing who the complaintant is -it makes it impossile to respond in a meaningful way.  We do our very best so satisify our clients.  Typically the only time we ever receive a complaint is when the client is turned to collections for non-payment of their bill.  Some clients feel that they can use this tactic to strike back at us.  Unfortunately there is not much we can do in these cases. 

Our business information is clearly listed on our websites - both local and toll free numbers.  All clients have our mailing address which is on every invoice they receive from us. 

I hope the client will try to resolve whatever problems they have directly with our company vs complaining anonymously to a site like this in an attempt to damage our good reputation.

 

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