- Report: #655718
Report - Rebuttal - Arbitrate
Complaint Review: Answernet/Signius Communications
Answernet/Signius Communications13155 sw 132 ave miami, Florida United States of America
Answernet/Signius Communications Elda Santovenia and Hope Our company had setup an answering service with these two services. Both signius and answernet said they had over 50 agents answering the phone and 50 different locations. We did a trial run with just miami, Florida
*Consumer Suggestion: Suggstion for future reference
*Consumer Comment: Overall Experience - Outbound Calling Campaign
*General Comment: Worst Cold Calling Company EVER
*UPDATE Employee: Rebuttal to Cash for Gold complaint - fact check
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These two answering services Answernet and Signius Communications did not service my company as they promised. First of all, Elda Santovenia said they would be able to handle mass call quantities. She lied, we did a test call with three of our agents and they didnt even answer the phone, nor did they have a voicemail setup for us. We lost thousands of dollars in advertising. I then notified Elda and her manager Hope about this problem and asked for a refund. They both said they can only give us back our depost which is a $100.00, when we paid them $622.00 for their service for the month. I told them that they needed to do refund us atleast half if not the full amount. Hope and Elda said they would get back to me. I waited and waited. I called everyday for 2 weeks sometimes multiple times a day. Neither Hope or Elda bothered to call me back or attempt to resolve the problem. So now I am filling a small claims case about their companies customer service and posting their companies on here, Ripoffreport.com. DO NOT trust these people, they are thieves, also they charge an arm and a leg for their service when my old answering service was fine and they charged half as much. That $622.00 would have been close to $1000.00 a month if I did not talk them down on the price to begin with. Thank God I am not in business with these people anymore.
This report was posted on Ripoff Report on 10/27/2010 08:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/AnswernetSignius-Communications/miami-Florida-33186/AnswernetSignius-Communications-Elda-Santovenia-and-Hope-Our-company-had-setup-an-answeri-655718. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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