- Report: #897665
Report - Rebuttal - Arbitrate
Complaint Review: Answers By
Answers By610 Gateway Drive No. Internet United States of America
Answers By eMachines & Gateway Rip Off Repair Company, Internet
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They asked for my credit card # and connected me to a technician. He was able to get into my computer and again asked me if I had another computer. I told him I was already asked that question and "I don't. He asked if I could go to a library or ask a friend to borrow their computer, I said to both questions. I promptly ask him to have my credit card reimbursed for the amount charged.
He said he was not authorized to do that and his supervisor was not available. I asked to be contacted by his supervisor. Several days later, and after I had my computer repaired locally, I called Answers By and was passed to their Returns Department. I had to retell the story. Was asked to hold on. Only to be told again - it was not this departments responsiblity.
That evening I received a voicemail from someone at Answers By stating after reviewing my information they unfortunately have to decline my request for a refund. I called them again and was once again stalled and passed on to a different department. These people did not perform the repair because (according to them) a repair could not be made without the assistance of another computer. Any suggestions?
I cannot reach Gateway or e-Machines other than the automated lines which is not set up to resolve this situation.
This report was posted on Ripoff Report on 06/14/2012 02:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Answers-By/internet/Answers-By-eMachines-Gateway-Rip-Off-Repair-Company-Internet-897665. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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