- Report: #881798
Report - Rebuttal - Arbitrate
Complaint Review: AnswersBy
AnswersByInternet United States of America
AnswersBy Unethical, Money Thieves, Scam, False Information, Internet, Internet
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After I was transferred, I again explained to the new technician I was hacked, at which time, he told me that they don't work on computers that have been hacked and that I need to contact the FBI. I was stunned. I asked them how come the first technician didn't tell me that and that if I would have known, I wouldn't pay for their service. He told me he doesn't know if that's what the technician said and that he would have to investigate. I asked for my money back. He refused. He kept challenging me and did not agree to refund me my money. He had an excuse for everything. Do NOT deal with them. They don't have a refund policy or money back guarantee. Actually, their refund policy is- NO REFUNDS, even if they don't do a darn thing for you! It's so easy to take someone's money then say, sorry I can't help you, but you won't get your money back because we don't do refunds!!!
I will never buy another Acer computer. I'm done with that company. Any reputable company would have a money back guarantee or at least try to make a customer happy and agree to refund the money, they don't.
I cannot express my frustrations dealing with the company. They are scammers at best. I will be disputing the charge and will also file a complaint with BBB.
This report was posted on Ripoff Report on 05/12/2012 10:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/AnswersBy/internet/AnswersBy-Unethical-Money-Thieves-Scam-False-Information-Internet-Internet-881798. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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