- Report: #1068058
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I called the company because my gateway net book would not boot up. I am somewhat technologically inclined. I know how to rest my computer to factory settings and erase all my saved files.This was not something that I wanted to do. I paid $99.99 and transfered to technical support. It took 2 representatives and 3 hours to discover that I only wanted a data transfer from a net book that doesn't have a CD ROM.
We tried using a jump drive. When this failed, I was asked to purchase a hard disk enclosure for an additional $25. I asked for a refund. I was informed that because there was another option I was ineligible for a refund.
6 hours later and multiple offers, they were not budging on any kind of refund. $100 wasted!
This report was posted on Ripoff Report on 07/18/2013 10:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Answersby/internet/Answersby-Scam-Internet-1068058. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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