- Report: #974557
Complaint Review: Antenna Pros
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| Antenna Pros 135 E Santa Clara St Ste C, Arcadia, CA 91006-3284
Internet United States of America |
|
Antenna Pros Antenna Hub, et al. I bought an antenna that was supposed to receive signals up to 150 miles, did not work at all. I have been trying to get a refund from them for over a month and they are not responsive. I have lodge , Internet
*Author of original report: Update
*REBUTTAL Owner of company: We are here to help.
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This report was posted on Ripoff Report on 11/27/2012 03:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Antenna-Pros/internet/Antenna-Pros-Antenna-Hub-et-al-I-bought-an-antenna-that-was-supposed-to-receive-signals-974557. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Author of original report
Update
AUTHOR: MadUser - (United States of America)
SUBMITTED: Thursday, November 29, 2012
#2 REBUTTAL Owner of company
We are here to help.
AUTHOR: AntennaHub - (United States of America)
SUBMITTED: Wednesday, November 28, 2012
We do sincerely apologize for the inconvenience you may have experience. We want to help you resolve this issue. The return processusually takes about 2 weeks. Once the product has been received back into our warehouse, checked, and inspected a refund or exchange can then be tendered. This process can take up to two weeks as initially stated in the RMA. Please note, that if a return authorization was not issued, our warehouse will refuse the package. I'm not quite sure as to specifics of this situation however, I can assure you that if you are able to provide us with your original order number as well a few
other minor details I would be more than happy to make things right.
You can email us at help@antennahub.com or call us directly at: (626) 205-1973 during business hours 9am to 5pm Pacific Time. Since you filed a chargeback with your credit card company we will not challenge it and accept the liability. I am sorry about the problem you experienced with your order.
