- Report: #565200
Report - Rebuttal - Arbitrate
Complaint Review: Anti age Resveratrol
Anti age Resveratrol4 Charlesford Avenue, Kingswood, Maidstone, Kent, Internet United States of America
Anti age Resveratrol Resveratrol Ultra :Deliberately mislead-Cancel in 14 days-return nothing-keep even if don't want, they don't tell you it's 14 days from when they mail it and you DO need to mail it back! Internet
On June 4, 2009, I took advantage of a "free offer" from Resveratrol, by ordering their supposed anti-aging product. I was given a customer service number when I ordered 18669316793. When I ordered it I thought I asked all the right questions. How long do I get to try this product? If I don't want it when do I need to cancel without being charged? If I don't want it, do I need to mail the remainder of the product back? This is what I was told: We will send a 30 day supply. A call to cancel must be received by 14 days if I don't want it because they are sending an "autoship" with the trial order. No, there is no mailing back - keep the product even if you cancel.
I received the product on June 12, 2009 - 8 days later. I used it every day as directed, couldn't tell one bit of difference so on June 22, 2009, I called and cancelled.
On June 18, 2009 they billed my credit card for $88.00. The charge was on my July credit card statement which I didn't open until it was ready to pay mid-August. I called them again August 11, 2009 and received no resolution. My credit card company was notified but for some reason they were unable to get a refund for me, maybe because this company has an address in the United Kingdom.
I called them again after learning the credit card company couldn't help me and they said that I didn't cancel within the required amount of time because it was actually 14 days from the day they mailed the product to me-I didn't get 14 days to try this product, I got just over one week; plus, they said I didn't return the product. Well, I didn't because they told me to KEEP IT. AND lastly, they don't give any refunds after 30 days - what a surprise!
Now, I'm stuck with a worthless product that cost me $88. Legitimate companies do not do business this way.
This report was posted on Ripoff Report on 02/05/2010 06:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Anti-age-Resveratrol/internet/Anti-age-Resveratrol-Resveratrol-Ultra-Deliberately-mislead-Cancel-in-14-days-return-noth-565200. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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