Antlers Resort is run by a group of criminals who make their money by scamming and taking advantage of folks who pay good money to rent boats from them. Let me start off by saying I am 26 years old and have rented houseboats from nearly every marina on the lake. I have always had great experiences with the other marinas.
A group of my friends and I rented the most expensive boat this resort has for my friend's army going away party. We also rented a wakeboard boat. We were all fairly experienced with houseboating and followed all the rules as far as having someone sober driving at all times, proper land docking techniques, etc. We had a great time, but unfortunately there was a severe storm one of the days and our wakeboard boat was damaged.
We brought the boats back the final day of our trip, and the houseboat was in great condition; we cleaned it from top to bottom and it was definitely in better shape than any other boat I've ever rented. The wakeboard boat was clearly damaged (although we didn't know the extent at the time) but otherwise cleaned.
At the dock, the crotchety old dock manager or owner or whatever he was named John quoted at $800-$1000 worth of damage to the wakeboard boat, which was fine and fair. He randomly decided the carpet needed to be steam cleaned on the houseboat and there was a very small section of fiberglass damage (that we absolutely didn't cause... It was clearly old damage) and that would be $400 worth of charges, at most, depending what the steamers quoted.
I had made a $500 deposit for the wakeboard boat and a $3000 deposit for the houseboat, so the agreement from this a**hole was that he would let us know the final quote before charging us, and that it would likely be less than $1,400 total and certainly not more, and ironically made sure to mention that he isn't in the business of "screwing people."
Well, three days later we haven't heard from the guy, and I checked my bank statement... These CRIMINALS maxed out both deposits, so they charged me $3,500 in total... Ummm what??? First of all, it's illegal to use one deposit to make up for another boat, since both deposits were separate agreements. They SHOULD have charged the $500 for the deposit on the wakeboard boat and then billed us for the remaining balance on that boat, and at most charged us $400 of the $3000 for the houseboat. Instead, they tried to make up for the difference on the wakeboard boat by charging the houseboat deposit... Totally illegal. On top of that, they charged the max amount... More than TWICE what they were owed!
One of my friends on the boat is a lawyer and contacted them about it. He asked for line items for each of the charges so we could verify the legitimacy of their charges. Of course, they couldn't provide us with the documentation to support their $3500 charges. I disputed the charges with my bank and then we worked out an agreement with them that we would pay an agreed-upon FAIR amount, and we mutually agreed on the amount of about $2,000. They agreed to remove the charges from my card and we would send a check.
We created a paypal account and collected the money in preparation of sending to them... Well today I called my bank to verify that the charges were removed, and instead the resort had verified the charges with them, so now the claim is closed and these criminals not only are stealing $3500 from me, but lied to us in a legal agreement and are trying to steal an additional $2000 from us! Whatever they sent to the bank to verify the claim is clearly FRAUDULENT, since they could not provide us with any documentation supporting their charges.
The owner or this company, Shana, is an extremely rude, obnoxious pig and this company is awful. Pick ANY other company on the lake to rent from and you will be perfectly satisfied.