- Report: #1172437
Report - Rebuttal - Arbitrate
Complaint Review: Antonline.com
Antonline.com Atlanta Network Technologies, Inc. Pictured one item on eBay, shipped another - then wouldn't make it right by accepting return. Roswell Georgia
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I already own a great RCA boombox with an iPod dock. I found the exact same item on eBay. The photrograph showed it was the same color and model. The description was sparce, but said it was new and described a few features. Relying on the photograph, I ordered the item. When it arived, the box had a black and white photograph, so I didn't consider that the item in side wasn't red (as shown in the eBay listing), I also didn't notice that there was no iPod dock on top (which would have been difficult from the photo on the box), which was the primary reason I bought the boombox. The item was wrapped for my daughter's birthday, which wasn't for a few weeks. After she opened the present, the item was opened to discover that it was black instead of red, and worse, didn't have the needed iPod dock. I checked the listing again and confirmed that the item sent was not the item shown. The company now refuses to return it because I did not contact it within the 14 day return window. I explained why that was impossible to have done, given that it was wrapped as a present. But the company won't budge. I checked on eBay and found numerous other times this had happened to customers - showing one item and shipping another. Based on the company's response, it appears that it doesn't care that it did this (maybe even did it on purpose? I will never know for sure). It didn't even apoligize for the error - but instead just said it can't be returned because 14 days had past. Buyer beware. Research this company carefully before buying from it.
This report was posted on Ripoff Report on 08/26/2014 12:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Antonlinecom/Roswell-Georgia/Antonlinecom-Atlanta-Network-Technologies-Inc-Pictured-one-item-on-eBay-shipped-anoth-1172437. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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