• Report: #1032700

Complaint Review: Antwerpen Mitsubishi

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  • Submitted: Mon, August 06, 2007
  • Updated: Tue, August 07, 2007

  • Reported By:Frederick Maryland
Antwerpen Mitsubishi
9043 Liberty Road Randallstown, Maryland U.S.A.

Antwerpen Mitsubishi - Mike Williams - Stephanie Thorton, Matthew Web Took Advantage of College Student! Sold a car with out A/C! ripoff Randallstown Maryland

*Author of original report: Antwerpen Mitsubishi - Mike Williams - Stephanie Thorton, Matthew Web Took Advantage of College Student! Sold a car with out A/C! ripoff Randallstown Maryland

*Consumer Comment: 3day grace period not for cars in any state.

*Consumer Comment: They have likely done you a favor

*Consumer Suggestion: 3 day grace

*Consumer Comment: There is no 3 day grace period

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Hello, I would just like to get my story out there to warn people about the ANTWERPEN MITSUBISHI DEALERSHIP 9043 LIBERTY RD. RANDALLSTOWN, MD 21133 (888) 639-4514. They knowingly sold me my first car with out air conditioning. (Although I understand my error in not checking for the a/c when I test drove the car, there was no need to do so at the time, and the car did not have a window sticker). Antwerpen has failed to reproduce this sticker.

They finalized my contract hours after I signed the lease . I understand there should always be a 3 day grace period before all sales are final . The sales person (Matthew Web) was even joking with me saying "who would buy a car without a/c?" Yet he never told me that the car that I was buying did not have a/c.

It is clearly an abusive practice in which they took advantage of a college student buying his first car.

I am writing this to make everyone aware of this company's malicious intents and unfair consumer practice. Thier advertising quotes: "You will recieve the highest level of service and the lowest possible price.We do not pressure our customers like some of the other guys in town. We want you to be happy with your purvhase so you will send your friends and family. If for any reason you are not 100% satisfied, and if you have comments you would like to share, please cakk me directly. (Mike Williams/Stephanie Thorton) at 410-521-8900".

Despite my numerous attempts to get this problem resolved in a win-win situation for both parties, they did not fulfill this statement and told me I was stuck with the deal as is.

C-los
Frederick, Maryland
U.S.A.

This report was posted on Ripoff Report on 08/06/2007 09:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Antwerpen-Mitsubishi/Randallstown-Maryland-21133/Antwerpen-Mitsubishi-Mike-Williams-Stephanie-Thorton-Matthew-Web-Took-Advantage-of-Co-1032700. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Antwerpen Mitsubishi - Mike Williams - Stephanie Thorton, Matthew Web Took Advantage of College Student! Sold a car with out A/C! ripoff Randallstown Maryland

AUTHOR: C-los - (U.S.A.)

Maybe it would have been a favor except for the fact that it is about 98 degrees today. The car is a 2008 Lancer. Yes, I already know that the DE trim does not come with air conditioning. However, it still does not excuse the fact that the sales man deliberately sold me the car knowing that it did not have a/c, when I specifically said I do not want a car without a/c.

That is shady practice! Even if there is no grace period as you say, they still did not try to help me out with the situation. Maybe telling me where and how to get the a/c put in. All I wanted to them to do is amend the contract so that they could add on the price of the a/c.

I am not 100% satisfied! Mike Williams did nothing to satisfy his customer therefore he false advertising on the website, which is being advertised on the back of my car.
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#2 Consumer Comment

3day grace period not for cars in any state.

AUTHOR: Mark - (U.S.A.)

Here is the Federal law:
When you buy something at a store and later change your mind, your ability to return the merchandise depends upon store policy. If you buy an item in your home you might have three days to cancel.

This Cooling-Off Rule also applies to purchases of $25 or more at your workplace and places rented by a seller on a temporary basis, such as hotel or motel rooms, convention centers, fairgrounds and restaurants. Enforced by the Federal Trade Commission, the Cooling-Off Rule requires sellers to tell you that you have three business days after the sale to change your mind.

At the time of the sale, the seller must give you two dated copies of a cancellation form (one to keep and one to send) and a copy of your contract or a receipt showing the salesperson's name and address and explaining your right to cancel. The contract or receipt must be in the same language that's used in the sales presentation.

To cancel a purchase, sign and date one of the cancellation notices and send it by certified mail postmarked before midnight of the third business day following the sale. Saturday is considered a business day, but Sunday and legally recognized holidays are not.

Keep the other notice of cancellation for your records. If you were not provided with this form at the time of the sale, your three-day period doesn't start until you receive it from the seller. You can also write your own letter to cancel the order.

Once you have canceled, you must be given a refund within 10 days. The seller must notify you of the date for product pick up, and return of any trade-ins you gave as a down payment. Within 20 days, the seller must either pick up the items, or reimburse you for mailing expenses.

Be aware that there are situations in which the Cooling-Off Rule does not apply:

You made the purchase entirely by mail or telephone.
The sale was the result of prior contact you had at the seller's permanent business location.
You signed a document waiving your right to cancel.
Your purchase is not primarily for personal, family or household use. .
You were buying real estate, insurance, securities, or a motor vehicle.
You can't return the item in a condition similar to how it was when you got it.
You bought arts or crafts at a fair, shopping mall, civic center, or school.
Remember that if you paid by credit card and are having difficulty getting your refund, you may also be able to dispute the charge with your credit card company under the Fair Credit Billing Act.
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#3 Consumer Comment

They have likely done you a favor

AUTHOR: Aafes - (U.S.A.)

With gasoline prices rising, they have likely done you a favor. A car with A/C uses more fuel. In the scheme of things, A/C in cars is overpriced by the dealer and you have saved a nice chunk of money without it.

Chalk it up to a lesson learned. You are young, impulse buying will get you into real financial trouble if it becomes a lifestyle. For any major purchase ALWAYS do your research thoroughly and NEVER buy on the spot, no matter how much pressure a salesman puts on you.

By the way, what kind of car is it? Also you say it was a purchase, then you say a lease?
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#4 Consumer Suggestion

3 day grace

AUTHOR: Jerry - (U.S.A.)

That is generally a matter of state laws. Here in Indiana, it is law that any contract may be voided within the first 72 hours if requested in writing. Maryland, I'm not so sure about. I'm afraid that you might have "taken one for the team" in this case.
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#5 Consumer Comment

There is no 3 day grace period

AUTHOR: Mark - (U.S.A.)

I understand there should always be a 3 day grace period before all sales are final

There is no 3 day grace period. That is a common misconception
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