- Report: #131367
Report - Rebuttal - Arbitrate
Complaint Review: AnyFreeGift.com
AnyFreeGift.com303 Bryant St 3rd Flr Mountain View, California U.S.A.
AnyFreeGift.com, NetBlue, YourFreeDVDs.com, YF Direct, CreditGift.com YourGiftCards.com OfferCash.com Everyfreegift.com Market Survey Group Offer Gift Center IOG Internet Opinion Group Ripoff Non-Delivery of promised goods Mountain View California
*Consumer Comment: My experience was positive
*Consumer Comment: Internet Opinion Group
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Additional Phone Numbers are: 512-652-9015, 866-383-3733,650 810-1200
I signed up for their "Free XBox - a $199 value" promotion the beginning of September. I completed the two required offers, filled out the certificate, and mailed both certificates certified, return receipt requested. The certificates were received by AnyFreeGift.com on 12/10/2004. Depending where on their website you look, they state that your gift will arrive in 4-6 weeks or 6-8 weeks. I have not received anything. I have repeatedly tried to contact them through their "Contact Us" page, with no response.
I finally found their phone number (It's not listed on THEIR website!) and called. I spoke to a woman who stated that she is a subcontractor that is hired to answer the phone and handle complaints. I explained that I had not received the promised item. She said that they have not been able to acquire any XBOXs, that no one is willing to sell them any, so "When my name comes to the top of the list" they will send me a $149 check to buy my own XBOX. I asked when my name would arrive at the top of the list since it's already need longer than promised. She said she had no idea. I told her $149 is unacceptable when the advertisement clearly list "a $199 value". I expect a check for $199. She said to call back in a few weeks when my check arrives. I asked her to indicate in my records that I expected the whole value. She says she has no way of getting any information to the company, she is just their to field complaints. I asked why I wasn't notified if their was an issue and they couldn't get me the merchandise. She said they have no way to contact me unless I call in! When she answered the phone she required my e-mail address because all records are indexed by address! I asked why she didn't use my e-mail address and she said she couldn't look at that until I call in.
So right now I have completed my end of the contract, but I have not received anything from AnyFreeGift.com. What a run-around with no satisfaction. I searched the web and can't get the XBOX for $149. How can they change the terms of the contract? Is that legal?
This report was posted on Ripoff Report on 02/14/2005 05:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/AnyFreeGiftcom/Mountain-View-California-94041-1253/AnyFreeGiftcom-NetBlue-YourFreeDVDscom-YF-Direct-CreditGiftcom-YourGiftCardscom-O-131367. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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