• Report: #1086679

Complaint Review: Anytime Fitness

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  • Submitted: Mon, September 23, 2013
  • Updated: Mon, September 23, 2013

  • Reported By: hopefully86 — Duluth Minnesota
Anytime Fitness
3750 32nd Ave S. Grand Forks, North Dakota USA

Anytime Fitness ABC Financial Anytime Fitness / ABC Financial Ripoff - Cancellation not accepted after moving 300 miles away Grand Forks North Dakota

*UPDATE Employee: ABC Financial

*Author of original report: Thank you tigres

*Consumer Comment: Please file report with BBB

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About three years ago, I informed Anytime Fitness in Grand Forks, ND that I was moving out of state, and would need to cancel my membership. This is clearly legal, and meets the T&C of my contract. I typed and signed a letter after calling to find out what I had to do to cancel. I then personally handed my letter to gym manager with a witness present who also attended the gym. I moved 300 miles away, and sent the Anytime Fitness in Grand Forks, ND proof of my new address. I received a letter stating that I needed to pay a $50 cancellation fee, which seemed strange since I've never heard of this charge when someone moves out of state. I decided to just send the payment and be done with it. After my bank in Grand Forks, ND confirmed the payment, I closed my account in order to transfer to a local Credit Union. End of story, right?

Wrong. It is now 2013, and I recently started receiving phone calls from a strange number. After calling to find out it was a collection agency regarding Anytime Fitness, I was confused. After spending an hour trying to speak with ABC Financial and Anytime Fitness in Grand Forks, I left a message for the club manager to call me.

The manager called me today to tell me that my cancellation payment was never received, so the club decided to charge me $450. They did not in any way inform me, even though they had my new address, that they were going to send this amount to a collection agency. If there was a problem with payment, why did they wait 3 years to say anything? To get more money, that's why. They refused to work with me, and this has to be illegal at some point. I am disgusted by this company, and will tell everyone I know never to go through this branch.


This report was posted on Ripoff Report on 09/23/2013 01:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Anytime-Fitness/Grand-Forks-North-Dakota-58201/Anytime-Fitness-ABC-Financial-Anytime-Fitness-ABC-Financial-Ripoff-Cancellation-not-a-1086679. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

ABC Financial

AUTHOR: stephanie@abc - ()

Hello,

We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make sure your situation was handled properly.

Unfortunately, I was not able to locate your membership with the information provided in this post. Please email me at Stephanie.cook@abcfinancial.com with either your 9 digit agreement number or the home phone number on your account so that I may look into this for you.

Stephanie Cook

Customer Relationship Specialist

ABC Financial Services

 

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#2 Author of original report

Thank you tigres

AUTHOR: hopefully86 - ()

 Tigres,

I have emailed Cindy, and will most certainly join with any consumer out there who will band against this tyrant of a company. Their policy is so disgusting I will never join a gym again in my life.

 

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#3 Consumer Comment

Please file report with BBB

AUTHOR: tigres - ()

 Hi, I also am in the same situation.But I filed a report  with the BBB of Arkansas. Her name is Cindy Cooper with the BBB. Please contact her now since my case is still open so she has more complaints against this company at the same time. Her email address is ccooper@arkansas.bbb.org and tell her your situation. We need to stop this abuse. Also it doesn't matter if you closed your account. If your new bank card has the VISA logo they can attach it to a courtesy card to your old card with the Visa updater card program. Please go online and read the article before more money is missing out of your account. Call yourbank and tell them you want to opt out of the visa updater.

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