- Report: #977994
Report - Rebuttal - Arbitrate
Complaint Review: Anytime Garage Door
Anytime Garage DoorInternet United States of America
Anytime Garage Door Liars , Internet
Then the red sting that you disable the garage with (so you can manually open snapped when it was pulled). Leaving one car stuck in the garage. There was a sticker on our garage door from Anytime, we were in a hurry, so we called them. We couldn't wait for a repair man in the morning being that I now had to drop my husband off at work and this already had us running behind.
So, I call set up an appointment for between 3-5 pm. I am a stay at home mom. I don't know the first thing about cable and garage door repairs and my husband was at work with his car stuck in the garage. I saw the cables were pretty inexpensive online and figure we'd just pay for the labor. We needed this car out before the next morning.
To make a long story short - he rattled off some prices all of which seemed higher than I had briefly saw online. I told him the prices I saw he laughed and said I couldn't have been looking at the same thing. And I was looking at "honda cables maybe but ours are mercedes." I am not going to act like I know everything about cables and garage doors. I know I have a car that my husband has to take to work tomorrow and at this point I don't know that I can get another company out at this time. So after he charged me $500 ( he was kind enough to give me a 10% discount because the sticker was on our door).
This prices included a $125 install price. After searching around I've seen all this work I had done including install for around $250. I called around for prices on the cables that were installed. They are $7.49. I am most frustrated because when I called and asked for an itemized invoice the manager told me "if you have a problem with it you shouldn't have paid him and they cost whatever I paid for them." I told him that the technician told me prices last night but did not write these on the invoice I am looking at today and really just curious. He tried to compare cooking enchiladas at home and ordering them at a place of business - I am going to pay less if I make them myself. I said I didn't need analogies - just the price of the parts. He said " obviously you do because you don't understand the real world."
I said I couldn't believe how he treats his costumer and said "do you want me to be nice to you or give you a fair price, I am confused." I said that I expect much better customer service which is the same - not taking advantage of people and treating them with respect. He said that customer service and their prices are two separate issues and I need to make up my mind and I don't make any sense.
If we were talking a reasonable markup for parts I would not make this big of a deal. But to lie to me in my house - make me believe I wasn't looking at the right cables, and treat me in such a rude manner when I call with questions is not acceptable. I also noticed a sticker on my water heater from a repair company that has never been to my house or serviced my water heater. The number is very similar to Anytime Garage Door. Always Open Water Heaters 702-269 - 9721. I never allowed them to put this on my water heater. He admitted that the service guy did in fact put it on.
I plan on filing a complaint with the contractors board and BBB. NEVER USE THEM!!!
This report was posted on Ripoff Report on 12/04/2012 03:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Anytime-Garage-Door/internet/Anytime-Garage-Door-Liars-Internet-977994. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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