- Report: #369478
Report - Rebuttal - Arbitrate
Complaint Review: Aol/time Warner & Verizon Corporation
Aol/time Warner & Verizon CorporationAol Llc 22000 Aol Way / Verizon Corp Greensburg Src 131 Seton Hill Dr Aol-dulles, Va 20166/ Verizon-greensburg, Pa 15601, Virginia U.S.A.
Aol/time Warner & Verizon Corporation I WAS CHARGED OVER 1700.00 IN ONE MONTH FOR LONG DISTANCE CALLS ON MY AOL DIAL UP LINE Aol-dulles, Va 20166/ Verizon-greensburg, Pa 15601 Virginia
*Consumer Suggestion: AOL Dial UP and the OLD phone company contract.
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I could not get my emails nor stay online very long.
I contacted AOL TECH SUPPORT (which is close to impossible to do)
I was advised to try and add some new access lines -
I was also told that the AOL 9.0SE
Ii had was having problems and they advised me to also upgrade to AOLl9.1-
I did what I was told-
When I went to add more access lines - they asked me for my area code and nnx=exchange- then a GROUP OF NUMBERS COME UP-
I ALREADY HAD 5 BUT I ADDED 1 MORE-
I thought all the numbers were local or else why would they ask me for my area code and exchange.
About 2 weeks later I get a Verizon bill for about twice what I usually get.
I just recently changed my account (or so i thought) to freedom essentials for a set price to get unlimited FREE toll calls.
I then found out that this service was for my line and not my account-
The line my dial up is on did not have the free long distance-
also the AOL I had previously would log off after about 15 mins if not in use, so therev were 3 things i thought were so and were not so they are- -
1- the unlimited long distance calls from verizon were per line not account
2- the access lines are not all local lines
3- this newer version of aol does not log off after 15mins as my previous edition did if not actively using it.
OK so I paid the verizon bill that was about twice as much as usual
l, but then last week fri 8-29 I got my verizon bill and it was for over 1700.00 for 1 month because I was charged for aol dial service that was never logged off-
SOME SCAM VERIZON AND AOL GOT THERE-
I KNOW I CAN'T BE THE ONLY PERSON THIS HAPPENED TO.
I have spoken to boh companies and they refuse to work with me
I AM a great long time customer of both companies and I am a recently retrired verizon employee and I know how things are suppose to work-
I use to work in a dept that would contact a customer during the billing period if it looked like very high or unusual toll usage.
My usual biill is no morew than 70.00 a month .
I told both of them I cant pay this bill -they could care less.
I will now speak to a attorney about filing for baNKRUPTCY MAINLY BECAUSE OF THIS BILL .
I KNOW AOL AND VETIZON DO BUSINESS TOGETHER AND THEY WANT PEOPLE TO BUY THEIR DSL/high speed SERVICE
THEY HATE PEOPLE THAT STILL USE DIAL UP AND TREAT US LIKE unwanted STEP CHILDREN.
All I expect is some help to reduce this bill -I realize I will have to pay something, but not 1700.00. I just can't do that financially and I should not have to.
Daniel j xxxxxx
linden, New Jersey
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This report was posted on Ripoff Report on 09/03/2008 04:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aoltime-Warner-Verizon-Corporation/Aol-dulles-Va-20166-Verizon-greensburg-Pa-15601-Virginia-20166/Aoltime-Warner-Verizon-Corporation-I-WAS-CHARGED-OVER-170000-IN-ONE-MONTH-FOR-LONG-DIS-369478. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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