• Report: #582342

Complaint Review: Apex Alarm System

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  • Submitted: Wed, March 17, 2010
  • Updated: Mon, June 14, 2010

  • Reported By: Katie — Anchorage Alaska United States of America
Apex Alarm System
Anchorage, Alaska United States of America

Apex Alarm System APX, APEX Rip off, scam, doesn't even work Anchorage, Alaska

*Consumer Comment: Reality Check

*Consumer Comment: Nice Man

*Consumer Comment: Sounds like a an alarm salesman to me.

*Consumer Comment: Bogus criminals?

*General Comment: Apex

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APEX Alarm Systems is a complete rip off.  I had a young, out of state, representative who was going door to door in my neighborhood.  He showed me all these bogus photos of criminals who had allegedly broken into homes with copies of keys to the home.  He promised this and he promised that, and it all sounded legit.  He also stated that i could cancel at anytime, NOT TRUE, you have 3 days to cancel.  How do you even know if the system works in three days unless someone breaks into your home within those three days?


I had my system installed in August 2009, I used it at night when my husband was out of town.  First of all the system is linked through your phone line and does not go directly to the police department.  My mother, who works for our local police department says the average time it takes for the alarm to go through to the police once it is set off is 1-2 hours!!! WOW, we might be dead by then!  


Three months ago my alarm system just stopped working, no clue what's wrong with it, I have tried hitting every button on the control panel.  I called APEX in September and tried to cancel when they told me I signed a 3 year contract and unless I had someone else who wanted to system and who would take over payments, I had no option but to continue paying for my system.  I have contacted the company several times since then trying to cancel and telling them my system doesn't even work now, and they continue to say I have no options.  Whatever you do.....don't fall for all the BS the handsome, young salesman (who isn't even from your state) feeds you.

This report was posted on Ripoff Report on 03/17/2010 10:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Apex-Alarm-System/Anchorage-Alaska-99515/Apex-Alarm-System-APX-APEX-Rip-off-scam-doesnt-even-work-Anchorage-Alaska-582342. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Reality Check

AUTHOR: wilsonmel - (United States of America)

Mr. ttt's remarks are all you need to know in order to avoid this company (APX) at all costs.  I have worked in the industry for a nationwide company for 9+ years in both the residential and commercial areas.  What Mr. ttt says is truly frightening because some people will believe it.  As Mr. PT Barnums famously said "There's a sucker born every second."

ttt quote 1:  "why would you pay 30 or 44 dollars a month for someone to dial 911? Professional companies like ADT, APX, Pinical don't do that they call directly to the closest police officer to dispatch him/her."

   just think about the logistics of calling a police officer directly.  The company would not only need to have every officers name and schedule (along with what sectors they will be patrolling) but also the ability to crosscheck the address of their client with a street map and the officers territory.  CRAZY.  In addition the company would need to either have each officers personal phone number or the ability to hop into and onto each municipalities dispatch system to dispatch the officer directly. If you forgot during 911 the NYPD fire and police dispatch systems could not coordinate (merge) causing mass confusion and time lost.  The idea that a privately or publicly held firm could use the system is idiotic.

REALILTY:  every real company keeps track of and updates the non-emergency dispatch number for every municipality or county.  At that point is is the responsibility of the local dispatcher to send the appropriate agency or officer.  And just as an FYI, a "non-emergency number" is a number answered 24/7 by dispatchers, it is just not 911. A dispatcher from an alarm company dialing 911 just gets them in touch with their local (wherever the alarm company is located) emergency dispatch.

 

ttt quote 2:  "But just know that you are with a GREAT company"

   the national BBB would beg to differ.  As of last week, APX carried a C- rating with 1,646 complaints in the last 36 months.  If you look through their rating you can see the growing list of states and counties that have judgments against them for misleading and fraudulent sales practices.  Just is my little area of the world their peddlers license (required to knock on doors) has been revoked in all of the suburbs do to the BBB report.  Moving on.

 

Even though I work for a competitor, I enjoy APX's annual visit to our area.  They get their fair share of sales but they also drum of lots of business for myself and my company.  Once a client has followed their gut and got a second opinion they don't always buy from me but at least they walk away from our meeting as a trained consumer and they NEVER buy from APX.

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#2 Consumer Comment

Nice Man

AUTHOR: ttt - (United States of America)

  lo Nice Man. The whole reply was about lock bumping and you brought up a chiwauwa humping a toaster. YA THAT WOULD BE about 30 million views but what do you get out of that? But if a person that is seeing ways to break in......Thats didfferent. People are desperate for money to provide for their family and will do, see how to do something easy to fix their problem. You sound like a pretty smart person. If not...my deepest apology. But it's happening and it will get worse. And as far as the monotoring for us calling the po po. Have you worked in a Alarm Company before? Do you know what goes on? Do you know who they call? Or are you guessing. If you have worked for a company that didn't call the closest po po by the area, then you were with a (what people say) not so good of a company.
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#3 Consumer Comment

Sounds like a an alarm salesman to me.

AUTHOR: Flynrider - (USA)

 Unnamed person, Those pictures are legit!!!

  Suuure they are.

Check it out on you tube. It shows how to by those keys and fit it in any door. It has over a million views. Think about it......A million views. for what reason?"

   For the same reason that a chihuahua humping a toaster has 20 million views.  People will watch anything.

Professional companies like ADT, APX, Pinical dont do that they call directly to the closest police officer to dispatch him/her. "

  What a crock.  Typical sales hype.   If you really think that some alarm company can bypass police dispatch and contact a police officer directly, you've been smoking your own brochures.

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#4 Consumer Comment

Bogus criminals?

AUTHOR: ttt - (United States of America)

 Unnamed person, Those pictures are legit!!! Its a technique called lock bumping. Check it out on you tube. It shows how to by those keys and fit it in any door. It has over a million views. Think about it......A million views. for what reason? And by law 3 days APX, gives you to see the unit, play with it, alarm it, sit it off...etc.... Go with another company then. No other company gives you 3 days. If they give you anytime, it would be 24 hours. And for the police department your mother is right. If APX called directly to the police station, thenit might take time not 1-2 hours. And please tell me his, why would you pay 30 or 44 dollars a month for someone to dial 911? Professional companies like ADT, APX, Pinical dont do that they call directly to the closest police officer to dispatch him/her. Trust me if the line went directly to the police your bank account would be negative from all the false alarm fines. APX has the fastest response time in the alarm industry. Fo OTHER companies, it takes aywhere from 20 seconds to 10 minutes to hear back from the company. APX takes anywhere from 9 to 12 seconds. If you dont believe me then set your alam off and wait for the call. I know everybody has issues from sales rep's. Its just a profession and alot of people abuse it. But just know that you are with a GREAT company. You just have some issues to deal with and their costomer service is great and they DO want to assist you the best they can 
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#5 General Comment

Apex

AUTHOR: Bubba Lee - (Canada)

So is Apex licensed to do business in your area?

In many jurisdictions in Canada they have been under investigation and had to remove them selves from the area to avoid prosicution

Check to see if your alarm quit because they were forced to stop doing business in your area.

File a complaint with the police, BBB, etc for ... fraud maybe.

Go after them

Sleezy company

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