- Report: #718326
Report - Rebuttal - Arbitrate
Complaint Review: Apex Digital Inc.
Apex Digital Inc.301 Brea Canyon Rd. Walnut, California United States of America
Apex Digital Inc. Shoddy products, poor customer service, borderline fraudulent Walnut, California
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After checking the Los Angeles BBB site, I learned that they were in fact A+ rated, but had a very high number of administratively closed complaints. I decided to file a complain myself, as I felt this company should not be highly rated. Then I learned how they "earned" this rating. Shortly after filing my complaint, I was contacted by someone from "warranty and technical support" and told to call them back at 909-230-4845. When I called this number (repeatedly), it asked me for an extension (none was given) or to wait for an operator. After waiting on three separate occasions for over 20 minutes with no one picking up a ringing phone, I gave up. Shortly thereafter, Apex had the BBB dismiss my complaint as "customer not responsive." Nice game they have there - leave a dead phone number with no one attending it, and then blame it on the customer!
Bottom line: this company knows that they make a crappy product and have gone to great lengths to game the system to keep their scam going. Sadly, the BBB only enables this type of behavior through their lack of follow-up.
This report was posted on Ripoff Report on 04/16/2011 08:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Apex-Digital-Inc/Walnut-California-91789/Apex-Digital-Inc-Shoddy-products-poor-customer-service-borderline-fraudulent-Walnut-C-718326. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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