- Report: #110574
Report - Rebuttal - Arbitrate
Complaint Review: Apex Digital
Apex Digital2919 East Philadelphia St Ontario, California U.S.A.
Apex Digital Not honoring manufacturer warranty obligations Ontario California
Via the web site I was ask to contact an authorized service center that will take care of doing any neccesary repair under the conditions of the manufacturer warranty.
None of the service centers I was reffered to want it to deal with Apex.
I contacted again Apex Digital and I received an e-mail signed by Betsy Cruz/Customer Service Rep./Apex Digital, Inc./2235 E. Francis St. by which she was referring a repair center Video Doctor/27253 Camp plain Rd./Canyon Country, CA 91351/(661) 298-0272.
A representative of Video Doctor came to my residence on July 17, 2004. They found they needed a replacement part to do the repair. Since then Video Doctor requested the part from Apex Digital Inc to no avail.
I also filed a complaint with BBB Southland (Apex Digital, Inc. - CMPL NO: 10415421), and their last answer to BBB Southland dated July 21, 2004 from Apex was " We will look into the issue and see that it is handled in the timeliest manner possible".
As of today, and after several e-mails, and phone calls in which I requested a call back from a manager, the TV set is unrepaired.
Stevenson Ranch, California
This report was posted on Ripoff Report on 09/28/2004 01:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Apex-Digital/Ontario-California-91761/Apex-Digital-Not-honoring-manufacturer-warranty-obligations-Ontario-California-110574. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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