- Report: #136325
Report - Rebuttal - Arbitrate
Complaint Review: Apex Digital
Apex Digital2626 Via Industria Pkwy Rancho Dominguez, California U.S.A.
apexdigitalinc.com, Apex Digital APEX Televisions, DVD's, Electronics, Ripoff Bait and Switch Theives Rancho Dominguez California
*UPDATE Employee: Customer: Leigh - Apex Digital Inc. strives to provide the best possible customer service in the industry
*Author of original report: Correction and Update re: Apex Digital Inc.
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Purchased an APEX Combo TV/DVD GT2715DV from Sams club, looked all over for a remote control.
After 3 months of trying to get a new remote, Apex sent me one. I went to APEX directly, after all other stores said APEX had them on backorder for 6 months. And here's the nightmare story:
I was told they would send me a new one. I sent $25 plus $10 for shipping. I received the new one. (took 2 weeeks after payment)They sent me a 'Universal remote'! Not the one that comes with theme TV/DVD new! as shown in the manual. I called them and told them I paid for the orignal remote, but they said they sent me the correct one, an APEX Universal remote! I was assured I was paying and ordering the remote for the APEX GT2715DV TV/Combo we purchased new 12/2004. Only 3 months earlier. (Sams Club said they could not find the remote), so when we brought the new TV home we just thought no problem, we can buy a new one! WRONG! Ripped off bait and switch of a Universal Remote different than the OEM model, DVD functions and menu selections not all working as OEM Remote. Ripped off! Stay away from APEX! APEX! FRAUD!
This report was posted on Ripoff Report on 03/24/2005 09:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Apex-Digital/Rancho-Dominguez-California-90221/apexdigitalinccom-Apex-Digital-APEX-Televisions-DVDs-Electronics-Ripoff-Bait-and-Swi-136325. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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