Ordered remote control on shop-apex.com on June 27, 2005. When order was not received, I called their customer service phone # 866-427-3946. Service center is in India and no operators spoke English very well. I could not understand the first operator at all and when I asked to be transferred to someone else, he hung up on me.
The second try, I asked for a supervisor. He did not speak English very well either but was slightly better than the last. I gave him the order number I had on my receipt and he could not look up the order and told me he had no knowledge of how website orders were handled, nor did he know how to transfer me to anyone that did. Incredibly rude and not a very bright individual, to say the least.
Finally found the phone number for the corporate hq in California (on another consumer complaints website, ironically) and called there, only to be told to call the Indian number again. I refused and was told to fax over the order number. When I asked why I could not give the order number over the phone, I was not given an answer.
I faxed the order number over and later received a tracking number for the order showing that it shipped Fed Ex on June 28, 2005 and was delivered on July 1, 2005. The problem is, Apex Digital shipped the order to the BILLING address and not the SHIPPING address. Why this was so difficult, I will never understand.
Numerous requests to Apex Digital via fax and email have resulted in ZERO action to correct the problem. They keeping faxing back the delivery confirmation printout showing that the order was sent to the billing address, not gaining a clue when I continually fax back the receipt I have from the website which clearly shows the information that I entered for the shipping address, which is not even the same town as the billing address (where the order was shipped).
Farmers Branch, Texas