• Report: #594893

Complaint Review: Apollo Group/Axia College/University Of Phoenix

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  • Submitted: Tue, April 20, 2010
  • Updated: Sun, June 06, 2010

  • Reported By: Alli — phoenix Arizona United States of America
Apollo Group/Axia College/University Of Phoenix
3157 E. Elwood St. Phoenix, Arizona United States of America

Apollo Group/Axia College/University Of Phoenix UOP School terminated my student teaching 4 weeks before graduation Phoenix, Arizona

*UPDATE EX-employee responds: Tips from a former employee/student...

*Consumer Comment: Similar Experience

*Author of original report: UOP Rip off

*Consumer Comment: UOP unfair in handling student teaching.

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What happened to me just yesterday with the UOP is simply unimaginable to me.  I am still in utter shock.  I have been a student of the online university for three years.  When I was looking into the program, the councelor assured me that this was the most flexible and greatest thing for me, a mother of 5 children who otherwise had no hope of returning to school.

I completed all the classes and got grades of either A's or B's in Elementary Education.  All that was left for me to do is what is required by the state which is Student Teaching.  This is like an internship at a school under the supervision of a cooperating teacher and a faculty supervisor for 12 intense weeks.

We are allowed to miss up to five days without having to make up days.  During this time, the competion of two seminars are required.  During these seminars, I had to turn in daily assignments including a teacher work sample which is an in depth, minimum 40 page assignment due at the end of the seminar. 

I completed the seminar, I completed the assigments and the teacher work sample. I even got a A for the seminar.  During my time at the school in which I student taught, I was responsible for observing the first few weeks and then take over the whole class the last four weeks.  This is a total of 12 weeks.  When it was time to start, I jumped right in to fulfill my obligations.

Suddenly yesterday, I got a call from the placement office with three individuals on a conference call.  The man that spoke to me belittled me by asking in a condescending fashion why I was not in class that day.  I told them that my son had a high fever and I have no one to care for him, plus that day was only day four absence so what could be so wrong?

He stated that he spoke to my cooperating teacher and that I was not in class most of the time.  My cooperating teacher never spoke those words or even implied that. 

What had happened was that someone contacts the school regularly to see how I'm progressing and in conversation, my cooperating teacher mentioned that I was not there due to illness and that he wished he had more time with me before of after school to help me with some math issues.  This class is advanced, and although they are at the 5th grade level technically, they are studying out of high school math books.  During breaks, this cooperating teacher was helping me catch on to the more advanced math.

In that conversation, the school learned that I was not there on campus the second the cooperating teacher walked in and I left when the students left at the end of the day. 

During the conference call, UOP representatives told me that I had not complied with the school and terminated my completed seminar, my student teaching and all of my work while completely disregarding the extra $6,000 in loans to pay for daycare for my two children and not to mention the $20,000 I paid UOP for the completed classes from the past.

The University of Phoenix left me out in the cold without a care in the world as I sobbed on the other end of the line.

What this means to me is that all of my time, investment, school work was for absolutely nothing at all.  My career was completely destroyed by this school as they led me to failure.

No one ever informed me that I had to show up and leave at exactly the same time as the teacher and they lied about my teacher who will gladly testify that he never said I was missing most of the time.

Today is the day after, I feel like a victim of hit and run.  The school told me if I want this certification bad enough I'll do it all over again.

Of course that's no problem for them, all the more money for them.

Alli

 

 


This report was posted on Ripoff Report on 04/20/2010 10:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Apollo-GroupAxia-CollegeUniversity-Of-Phoenix/Phoenix-Arizona-85034/Apollo-GroupAxia-CollegeUniversity-Of-Phoenix-UOP-School-terminated-my-student-teaching-594893. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Tips from a former employee/student...

AUTHOR: TeacherMan1000 - (United States of America)

Hi there... I'm sorry you're having such a hard time. I'm a former admissions counselor and graduate from their MAed+teaching credential program, so I certainly feel your pain.  Unfortunately, UOP is a very large company that is profit driven; which means they're happy to charge more money whenever remotely possible... in fact, it's official policy to get away with as much bull as they possibly can. 

This applies to both students and employees.  For example, they refused to pay me or any other "counselor" overtime we had earned - that is until a massive class action law suit was brought against them and a federal judge ordered them to pay. Slavery is the name of the game at UOP... After only a year, I had personally racked-up over $7,000 in overtime and as a result was one of their top performers.  All I can say is: THANK GOD FOR BLOODSUCKING LAWYERS! They were able to get most of us nearly every dime we were owed.

Anyway, so it's a big company, and they're dirty, and as a result they really don't have many employees that could be described as "professionals".  Don't get me wrong, they do get "professionals" every now and again that try to do the right thing and genuinely care about the students... but it's rare. And, the time spent at UOP by most of these individuals is fairly short lived because they are quite literally driven away.

So, here's the point: UOP makes A LOT of mistakes.  Even if we don't count what is done ON PURPOSE to pad their bottom line, they STILL make a lot of mistakes.  And I don't mean LITTLE mistakes.  I mean HUGE, MASSIVE, LIKE, "THAT WAS SO IDIOTIC I'M BEGINNING TO DOUBT MY OWN SANITY" kinds of mistakes. 

They made several of these kinds of mistakes with me and my group during our program.  That being said, there is a way to deal with the mistakes and the people that make them that will virtually ensure your success in overcoming the huge, gelatinous pile of steaming dung that this school is forever hurling in your direction:

Simply put: DON'T TAKE THEIR CRAP.  PERIOD. 

Let me explain...

Do not ever forget - not for one second, that you are dealing with a DIRTY company, populated by OVERWORKED, UNDERPAID, AND in many cases, NOT TERRIBLY BRIGHT OR HARDWORKING employees.

This is a company that is USED to be threatened with and by the Dept. of Education.  This is a company that will make nearly ANY accommodation in order to avoid more lawsuits and/or government reprimands.

From your post, it sounds like you did nothing wrong and that UOP's little witch hunt came as the result of the NATURAL cognitive, emotional and professional LIMITATIONS suffered by their employees.

In other words, IF YOU KNOW THAT THEY ARE WRONG, TELL THEM AS MUCH... AND MORE IMPORTANTLY, MAKE IT CLEAR TO THEM THAT YOU WILL INVOLVE THE DEPT. OF EDUCATION TO THE FULLEST EXTENT POSSIBLE IN TRYING TO GAIN RESOLUTION.

Also, DO NOT be afraid to ask for a portion of your tuition back if their mistake ends up costing you time out of class, and as a result you are unable to graduate on time.  It doesn't happen very often, but I was able to get two classes for FREE because they had screwed my course progression so badly.

Here's the Dept. of Education website that will tell you how to file a complaint:
https://wdcrobcolp01.ed.gov/CFAPPS/OIG/englishhotlineform.cfm

I don't know nearly enough about your situation to venture a guess as to WHICH procedure you need to follow, but I'm sure that the Dept. of Ed. can give you that help if needed.

Some other tips:
When you are ready to make your rebuttal, make sure that you:

#1) Have the SAME people on the phone with you (or in person) that were on when they first notified you of this "problem".  There is virtually NO internal communication at UOP and you'll be saving yourself a lot of heartache later on (especially if you end up getting what you want the first time around).

#2) Plan your argument meticulously.  If you don't do well in confrontation, WRITE IT ALL DOWN before you call. And, BE SPECIFIC... meaning, be well-versed in UOP's policies relating to your program requirements.  This info is available on your student web site.

#3) If at all possible, ask your cooperating teacher to send an email to your program counselor/coordinator (sorry, I forget what they're called) to vouch for your attendance before you have your conference call so that any basic misunderstandings regarding your attendance can be cleared up front via "the horse's mouth". Ask your cooperating teacher to CC you on the email. 

#4) Be ready to file that complaint with the Dept. of Education if things go south. In fact, writing out your argument beforehand will virtually ensure that you are ready.

#5) Finally, don't think; KNOW that you are in the right.  A strong attitude goes a long way with these people (as it does with most bullies).

GOOD LUCK!
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#2 Consumer Comment

Similar Experience

AUTHOR: 1jlarry - (United States of America)

Hey Alli:

Thanks for your report. Your experience sounds very similar to mine. I was told that my student teaching experience was extended the day I was suppose to end it. I have been trying to finish my program for nearly 4 years now. The school wants me to finish the program in the Spring of 2011 since the Fall of 2010 deadline has passed. Yeah right!!! As you said, more money for them. I would suggest finding an attorney as I am doing and filing a lawsuit. Mine will be based off of livelihood threatened, financial distress, and emotional distress. Hope to hear from you soon.

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#3 Author of original report

UOP Rip off

AUTHOR: Alli - (United States of America)

Hey Rick,

I'm finding that there are several victims of UOP.  I can't believe they terminate people so easily at the very end of the freakin program.  So much money, time, sacrifice invested and for them it's nothing.  This is something the government needs to look into and correct.  THis would never happen in a regular school, communication would definitely be clear.

You should see the list they have now about all these terrible things that supposedly happened in a classroom that they never saw.  "I'm not there most of the time" ,  "I had trouble with lesson planning"  "couldn't teach social studies", gee, wonder why the FS gave me a "B" for my first evaluation and told me I was very organized.  Hmmm....

I'm such a horrible student all of the sudden, I'm suprised they didn't mention the affair the CT and I had right infront of the students too.

UOP are nothing but a bunch of scam artists and they sucker people in because they hire really super nice people to represent them, once you're in and they have your loan money, You're literally tossed to the wolves.  The don't give a flying crap about you or your life, they got the money and that's what it was all about.

I have heard about people that graduated and then the employer laughed at they're diploma because after all it is "online", seriously, I was stupid to think that this would be the right approach to education.

Cool thing though, I as well as you, Rick, can still get a job teaching.  There's scores of schools that take you in and you can get this stuff done later.  Unfortunately we are out the money, for me so far I've invested $26,000. 

I hate these people and I'm making sure I tell the whole world what happened to me, even taking to the news.

So what where they saying you did so wrong?  Tell me how to file that complaint, is that within the school itself?

Like they care, but I'd like to know anyway.

Alli

 

 

 

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#4 Consumer Comment

UOP unfair in handling student teaching.

AUTHOR: Rick - (United States of America)

I am dealing with just about the exact situation in Florida. I too, was 4 weeks from completion when I complained about comments made by my faculty supervisor. I had even received a positive e-mail from my faculty supervisor the day before termination. I am filing a formal greivance with dispute management. Everything else is identical, even the berating comments in the 3-way phone conversation. I was terminated the day after you, on Tuesday.
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